Personal Banker & Frontline Customer Champion

NatWest Group; Aberdeen City; Hybrid; GBP 32,000 - 40,000; Part time

Benefits offered by this job

Foundation Certificate in Responsible

Full training program

Health benefits

33 days holiday pro rata

Retirement fund contribution

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Aberdeen to support branch customers, helping them achieve financial goals and drive a positive banking experience. You will receive comprehensive training and have opportunities to pursue a Foundation Certificate in Responsible Banking.

The role is 28 hours per week, with a competitive starting salary and benefits, including health and retirement contributions. A strong focus on customer service and teamwork is essential.

Qualifications

• Customer-centric approach and strong communication to explain products and processes clearly.
• Ability to thrive under pressure and continuously improve customer service while meeting branch goals.
• Passion for customer service, attention to detail and good interpersonal skills.
• Commitment to developing new skills and taking on responsibilities within the team.

Responsibilities

• Act as first point of contact in branches, delivering outstanding service to customers.
• Handle banking requests such as payments, balance inquiries and transfers with accuracy.
• Explain digital and branch banking options and services to customers.
• Identify opportunities to support customers with simple financial products and coordinate with other teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Career development

Education

Foundation Certificate in Responsible Banking

Job description

NatWest Group is seeking a Customer Service Personal Banker in Aberdeen to support branch customers, helping them achieve financial goals and drive a positive banking experience. You will receive comprehensive training and have opportunities to pursue a Foundation Certificate in Responsible Banking.

The role is 28 hours per week, with a competitive starting salary and benefits, including health and retirement contributions. A strong focus on customer service and teamwork is essential.