Senior Personal Banker — Flexible 28h/Wk, Growth & Training

NatWest Group; Alness; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

NatWest Benefits

36 days holiday

Retirement contribution

Job summary

NatWest Group in Alness is hiring a Senior Personal Banker to support customers in-branch and via digital channels. You will assist with everyday banking and more complex needs such as mortgages, protections, and Financial Health checks, presenting suitable products.

You will join a training programme to achieve the Professional Bankers Certificate, with a 28-hour per week pattern between 8am and 8pm, and attractive benefits including 36 days holiday pro rata and retirement contributions.

Qualifications

• Experience in customer service environment and ability to thrive under pressure.
• Ability to coach branch team to acquire, grow and retain quality relationships via regular calls.
• Build rapport with customers in face-to-face and virtual environments and present suitable options.
• Excellent communication and interpersonal skills; genuine interest in relationships.
• Strong planning and organisational skills.

Responsibilities

• Meet and support customers face to face in the branch
• Conduct Financial Health checks and review customer accounts
• Identify products and services suitable for customers and their money
• Identify opportunities for mortgages, private banking, business banking and protection
• Complete outbound care calls to grow and maintain relationships

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Relationship building

Job description

NatWest Group in Alness is hiring a Senior Personal Banker to support customers in-branch and via digital channels. You will assist with everyday banking and more complex needs such as mortgages, protections, and Financial Health checks, presenting suitable products.

You will join a training programme to achieve the Professional Bankers Certificate, with a 28-hour per week pattern between 8am and 8pm, and attractive benefits including 36 days holiday pro rata and retirement contributions.