Part-Time Personal Banker — Customer Experience

NatWest Group; Castlebay; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

NatWest Group Benefits

33 days holiday pro rata

Pension contribution

Job summary

NatWest Group in Castlebay is seeking a Customer Service Personal Banker to be the first point of contact in our branches, delivering outstanding service and helping customers with their banking needs.

This 21-hour-per-week role offers training towards a Foundation Certificate in Responsible Banking and a competitive starting salary of £27,090 pro rata, plus benefits such as healthcare, pension, and 33 days of holiday pro rata.

Qualifications

• Customer-centric approach to work and strong communication to explain product benefits clearly.
• Ability to thrive under pressure and continually improve service while meeting branch goals.
• Willingness to develop new skills and take on responsibilities.

Responsibilities

• Proactively engage customers with banking needs and provide outstanding service.
• Process general banking requests such as payments, balance inquiries and transfers.
• Explain different ways to bank and available services to customers.
• Identify opportunities to assist customers with simple financial products and coordinate with other teams.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

NatWest Group in Castlebay is seeking a Customer Service Personal Banker to be the first point of contact in our branches, delivering outstanding service and helping customers with their banking needs.

This 21-hour-per-week role offers training towards a Foundation Certificate in Responsible Banking and a competitive starting salary of £27,090 pro rata, plus benefits such as healthcare, pension, and 33 days of holiday pro rata.