Part-Time Personal Banker: Elevate Customer Experience

NatWest Group; Stornoway; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Healthcare benefits

Holiday entitlement 33 days (pro rata)

Retirement contributions

Job summary

NatWest Group is hiring a Customer Service Personal Banker in Stornoway. This 12-month contract role focuses on delivering outstanding customer service at the branch, handling everyday banking requests, and guiding customers through available services.

You'll be supported with training and aim to progress toward a Foundation Certificate in Responsible Banking, building your skills in a customer-centric environment.

Qualifications

• Customer-focused approach to banking services.
• Strong communication skills with customers.
• Ability to work accurately in a branch setting.

Responsibilities

• Provide outstanding service to branch customers at first contact.
• Handle banking requests such as payments, balance inquiries and transfers.
• Explain banking channels and services to customers.
• Identify opportunities to offer simple financial products and coordinate with teams.

Skills

Customer service

Communication

Attention to detail

Job description

NatWest Group is hiring a Customer Service Personal Banker in Stornoway. This 12-month contract role focuses on delivering outstanding customer service at the branch, handling everyday banking requests, and guiding customers through available services.

You'll be supported with training and aim to progress toward a Foundation Certificate in Responsible Banking, building your skills in a customer-centric environment.