Personal Banker: Expert Customer Care & Relationships

8192 Barclays Bank UK PLC; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank UK PLC is seeking a Personal Banker in Sheffield to deliver exceptional customer service across channels and handle more complex queries. You will build trusted relationships with Retail Banking customers in-branch or at local hubs, supporting with guidance and services, including a competitive salary of £27,700 and a core benefits package.

The role involves working 5 days a week with some weekends, representing Barclays values and contributing to a high-standard customer care team

Qualifications

• Experience in customer service roles, preferably in banking.
• Ability to resolve complex customer queries with personalised solutions.
• Strong communication and risk-awareness in processes.

Responsibilities

• Provide customer service via chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with bank teams to align care processes.
• Identify improvements and coach colleagues on gaps.
• Develop and implement customer care procedures to mitigate risks.
• Handle inquiries on accounts, transactions and payments.
• Prepare and present reports on care performance to senior stakeholders.
• Track industry trends to implement best practices.

Skills

Confidence

Clear Communication

Risk Awareness

Relationship Building

Digital Mindset

Job description

Barclays Bank UK PLC is seeking a Personal Banker in Sheffield to deliver exceptional customer service across channels and handle more complex queries. You will build trusted relationships with Retail Banking customers in-branch or at local hubs, supporting with guidance and services, including a competitive salary of £27,700 and a core benefits package.

The role involves working 5 days a week with some weekends, representing Barclays values and contributing to a high-standard customer care team