Personal Banker: Expert Customer Care & Banking Solutions

Barclays; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Personal Banker in Sheffield to deliver exceptional, customer‑focused service in-branch and across digital channels. You will build trusted relationships, guiding customers through product options and digital solutions with empathy and clarity.

Full training provided within a collaborative team, offering a clear career path within Retail Banking and a comprehensive benefits package including pension, private medical insurance and life cover. Weekend work may be required.

Qualifications

• Empathy and customer-first attitude essential for guiding customers through Barclays products and services.
• Ability to engage with customers, understand needs and provide tailored advice.
• Strong communication to explain complex information clearly and professionally.

Responsibilities

• Provide excellent customer service across chat, email, phone and in-branch interactions.
• Resolve complex customer needs with personalised solutions while maintaining compliance.
• Collaborate with cross-bank teams to improve customer care processes and controls.
• Develop reports on customer care performance for stakeholders.
• Identify trends and opportunities to improve service efficiency and effectiveness.

Skills

Empathy

Confidence

Clear communication

Risk awareness

Relationship building

Digital mindset

Job description

Barclays is seeking a Personal Banker in Sheffield to deliver exceptional, customer‑focused service in-branch and across digital channels. You will build trusted relationships, guiding customers through product options and digital solutions with empathy and clarity.

Full training provided within a collaborative team, offering a clear career path within Retail Banking and a comprehensive benefits package including pension, private medical insurance and life cover. Weekend work may be required.