Personal Banker: Elite Customer Care & Solutions

8192 Barclays Bank UK PLC; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank UK PLC is seeking a Personal Banker to support Retail Banking customers with complex queries across branches and local hubs. You will provide expert guidance, handle multiple channels, and join a supportive Customer Care team.

The role involves five days a week with weekend work options and a starting salary of £27,700 with a comprehensive benefits package. You will help customers make the most of Barclays' products and digital solutions, delivering empathetic and high-quality

Qualifications

• Confidence in engaging with customers, understanding needs and guiding solutions.
• Clear communication, explain information clearly and professionally.
• Risk awareness, follow processes and maintain compliance while delivering outcomes.
• Ability to deepen relationships by understanding wider needs and offering support.
• Comfort using digital tools and helping customers navigate digital banking services.

Responsibilities

• Provide customer service through chat, email and phone to resolve complex needs.
• Collaborate with teams across the bank to align and integrate customer care processes.
• Identify areas for improvement and provide recommendations for change in customer care processes; coach colleagues on highlighted areas.
• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
• Develop and execute reports on customer care performance for senior stakeholders.

Skills

Confidence

Clear Communication

Risk Awareness

Relationship Building

Digital Mindset

Job description

Barclays Bank UK PLC is seeking a Personal Banker to support Retail Banking customers with complex queries across branches and local hubs. You will provide expert guidance, handle multiple channels, and join a supportive Customer Care team.

The role involves five days a week with weekend work options and a starting salary of £27,700 with a comprehensive benefits package. You will help customers make the most of Barclays' products and digital solutions, delivering empathetic and high-quality