Customer Care Personal Banker — Training & Growth

NatWest Group; Berwick-upon-Tweed; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Protection, healthcare and lifestyle‑s

33 days holiday pro rata

Job summary

NatWest Group is hiring a Customer Service Personal Banker in Berwick upon Tweed. You will be the first point of contact in branches, delivering outstanding service with accuracy and a positive customer experience.

You will engage in proactive conversations, handle payments and transfers, explain banking options, and collaborate with teams to ensure seamless service and opportunities for simple financial products. Training toward a Foundation Certificate will be provided.

Qualifications

• Customer-centric approach to work and strong communication skills.
• Ability to highlight product benefits clearly to customers.
• Strong attention to detail and accuracy in handling banking tasks.

Responsibilities

• Have proactive conversations to understand customer needs and assist with banking requirements.
• Complete general banking requests such as payments, balance inquiries, and transfers.
• Help customers understand how to bank with us and the range of services offered.
• Identify opportunities to help customers with simple financial products and collaborate with other teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Career development

Education

Foundation Certificate in Responsible Banking

Job description

NatWest Group is hiring a Customer Service Personal Banker in Berwick upon Tweed. You will be the first point of contact in branches, delivering outstanding service with accuracy and a positive customer experience.

You will engage in proactive conversations, handle payments and transfers, explain banking options, and collaborate with teams to ensure seamless service and opportunities for simple financial products. Training toward a Foundation Certificate will be provided.