Customer Service – Personal Banker

NatWest Group; Kelso; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Protection benefits

Healthcare

Retirement contribution

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Berwick upon Tweed to guide branch customers toward their financial goals. You will provide a seamless, accurate customer experience and proactively engage with customers to enhance service at the point of contact.

You’ll gain a Foundation Certificate in Responsible Banking with full training, while developing skills in a supportive, customer-centric environment.

Qualifications

• A passion for customer service and attention to detail.
• Strong communication with customers and colleagues.
• Ability to work well in a team and support colleagues.
• Willingness to develop new skills and take on responsibilities.

Responsibilities

• Have proactive conversations, understand customer needs and help with banking.
• Complete general banking requests like payments, balances, and transfers.
• Explain different ways to bank and the services offered.
• Identify opportunities to assist customers with simple financial products and collaborate with teams.

Skills

Customer service

Communication

Teamwork

Self-development

Job description

Join us as a Customer Service Personal Banker in Berwick upon Tweed

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals


• We’ll look to you to proactively find ways to continually enhance our customer banking experience


• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training


• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs


• Completing general banking requests such as payments, balance enquires and transfers


• Helping customers to understand the different ways they can bank with us and the range of services we can offer


• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

• A passion for customer service and strong attention to detail


• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals


• Strong interpersonal skills and the ability to work well as part of a team


• The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme


• A generous holiday entitlement of 33 days, pro rata for hours worked


• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.