Personal Assistant - ENT

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 21,000 - 32,000; Full time

Job summary

West Suffolk NHS Foundation Trust is seeking an organised personal assistant/secretarial team member to support the ENT Department and clinical colleagues. You will ensure efficient scheduling and responsive patient service across hospital and community settings.

Responsibilities include managing clinic appointments, preparing and distributing clinical correspondence, answering calls and emails, maintaining patient records, and coordinating meetings and diaries to support a high-quality,

Qualifications

• Organised and motivated to support a clinical team.
• Professional approach required for confidential NHS duties.
• Ability to manage multiple tasks in a busy department.

Responsibilities

• Manage clinic appointments, waiting lists, and theatre schedules.
• Prepare, type, and distribute clinical correspondence using digital dictation.
• Answer telephone and email enquiries from patients, GPs, and healthcare professionals.
• Maintain accurate patient records in line with NHS policies and confidentiality requirements.
• Coordinate meetings, diaries, and clinic arrangements.
• Work closely with colleagues to ensure an efficient and patient-focused service.

Skills

Organised

Motivated

Professional

Job description

To provide a comprehensive personal assistant/secretarial service in support of the ENT Department and associated medical team ensuring the provision of an efficient and reliable service., + Manage clinic appointments, waiting lists, and theatre schedules. + Prepare, type, and distribute clinical correspondence using digital dictation. + Answer telephone and email enquiries from patients, GPs, and healthcare professionals. + Maintain accurate patient records in line with NHS policies and confidentiality requirements. + Coordinate meetings, diaries, and clinic arrangements. + Work closely with colleagues to ensure an efficient and patient-focused service

We are looking for an organised, motivated, and professional to join our busy ENT Department. This is an excellent opportunity to support a dedicated clinical team while helping to deliver high-quality patient care.

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings. The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge. Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital. We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever you do