ENT Department Executive Assistant — Clinic & Admin Support

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 21,000 - 32,000; Full time

Job summary

West Suffolk NHS Foundation Trust is seeking an organised personal assistant/secretarial team member to support the ENT Department and clinical colleagues. You will ensure efficient scheduling and responsive patient service across hospital and community settings.

Responsibilities include managing clinic appointments, preparing and distributing clinical correspondence, answering calls and emails, maintaining patient records, and coordinating meetings and diaries to support a high-quality,

Qualifications

• Organised and motivated to support a clinical team.
• Professional approach required for confidential NHS duties.
• Ability to manage multiple tasks in a busy department.

Responsibilities

• Manage clinic appointments, waiting lists, and theatre schedules.
• Prepare, type, and distribute clinical correspondence using digital dictation.
• Answer telephone and email enquiries from patients, GPs, and healthcare professionals.
• Maintain accurate patient records in line with NHS policies and confidentiality requirements.
• Coordinate meetings, diaries, and clinic arrangements.
• Work closely with colleagues to ensure an efficient and patient-focused service.

Skills

Organised

Motivated

Professional

Job description

West Suffolk NHS Foundation Trust is seeking an organised personal assistant/secretarial team member to support the ENT Department and clinical colleagues. You will ensure efficient scheduling and responsive patient service across hospital and community settings.

Responsibilities include managing clinic appointments, preparing and distributing clinical correspondence, answering calls and emails, maintaining patient records, and coordinating meetings and diaries to support a high-quality,