Outpatients Support Services Administrator

East Suffolk and North Essex NHS Foundation Trust; Ipswich, Colchester; In loco; GBP 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working options

27 days annual leave (pro rata)

NHS discounts

Descrizione del lavoro

East Suffolk and North Essex NHS Foundation Trust is seeking an Outpatient Support Services Administrator based in Ipswich. The role combines appointment centre duties with cross-cover at Outpatients Reception areas, offering variety and opportunities to develop broad administrative and patient-facing skills.

You will support patients from first contact through to arriving for appointments, using NHS IT systems and team guidance to ensure efficient scheduling, accurate records, and responsive

Competenze

• Experience in administrative roles within a healthcare setting is desirable.
• Strong organisational and communication skills required.
• Ability to manage a busy reception and appointment flow.

Mansioni

• Contact patients by telephone to arrange appointments using workqueues.
• Record cancellations/changes/rebooked appointments across Trust systems.
• Review cancelled/suspended/deferred patients with Team Leaders.
• Utilise Trust protocols to optimise clinical capacity and patient flow.
• Register patients and check/update personal details on IT systems.
• Validate workqueues in line with Trust policies.
• Answer telephone enquiries and handle routine questions, escalating complex queries.

Conoscenze

Telephone handling

Appointment scheduling

Data entry

Customer service

Strumenti

NHS IT systems

Descrizione del lavoro

We are currently seeking dynamic, adaptable, and patient-focused Outpatient Support Services Administrators to join our Ipswich based Outpatient Service This is an exciting opportunity to become part of a supportive, fast-paced team that plays a vital role in ensuring our patients receive an excellent experience from the moment they contact us to the point of arrival for their outpatient appointments. In this dual-role position, you will work within the Outpatient Support Services Appointment Centre while also providing cross-cover at Outpatients Reception Areas, offering variety in your day-to-day work and the chance to develop a broad range of administrative and patient-facing skills. Proposed Interview date: 5th November 2026

• Contacting patients by telephone to arrange appointments - using the workqueues to assist and manage priority and date order.
• Ensure patient cancellations/changes/Rebooked appointments are recorded appropriately on all relevant Trust systems.
• In conjunction with Team Leaders, review cancelled/suspended/deferred patients ensuring appropriate action is taken.
• Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
• Using the relevant IT systems to register patients and checking personal details, updating where necessary
• Ensure regular, efficient validation of all workqueues in accordance with Trust Policies.
• Answering telephone enquiries from patients calling into Outpatient phone lines querying appointments, wait times and such like, in an efficient manner and ensuring appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant department.
  We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff.

• We offer a wide range of training and development opportunities, as well as flexible working options.
• Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
• Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A