Retail Store Replenishment Lead

Merlin; Windsor; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Pay up to £13.50/hr

LEGO discount 40%

Merlin Magic Pass

Staff discounts

Job summary

Merlin is hiring a Retail Store Replenishment Lead at LEGOLAND Windsor Resort in Windsor, UK. This full-time, seasonal role oversees Twilight Assistants to replenish The LEGO Store each evening and ensures the stockroom, safety, and closing procedures are properly managed.

You will lead a small team in a fast-paced retail environment, fostering a motivating atmosphere and delivering excellent guest service while coordinating with back-of-house leads and managers.

Qualifications

• Previous experience of leading a team is essential - with skills in developing and building teams preferable.
• We are looking for candidates with experience of working in a fast paced retail environment, with demonstrable understanding of delivering excellent guest service.
• Due to nature of the role and working hours, applicants must be 18 years old or over.
• Please ensure that you are able to meet the availability requirements of this role - any five days out of seven, which will involve weekend and Bank Holiday working, and shift times of 15.00 to 23.00.
• Due to the shift times involved, please ensure you have considered your travel to and from the Resort.

Responsibilities

• Create a strong working relationship with the Back of House Team Leader for handovers and updates.
• Keep stockroom tidy, easy to use, and compliant with H&S laws.
• Check equipment daily for damages and ensure safety to use.
• Assist in preparation with, and attendance at, regular stock takes.
• Follow closing checklists to secure the shop each evening.
• Lead Twilight Assistants, brief at shift start, and set objectives and development needs.

Skills

Team leadership

Communication skills

Guest service

Retail experience

Job description

What you'll bring to the team

Retail Store Replenishment Lead

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7 - hours 15.00 to 23.00.

Contract Type: Seasonal

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for a Retail Store Replenishment Lead to join our AWESOME Warehouse Team!

As the Retail Store Replenishment Lead you will lead a team of Twilight Assistants to replenish The LEGO® Store each evening. As the Resort's largest store - and one of the largest LEGO® stores in the UK, we are looking for a highly self-motivated individual with strong communication skills and a determination to succeed! You'll help to build and develop the team - working together to support, communicate and encourage, so the ideal candidate will bring strong skills in leading teams as well as experience in fast paced retail environments.

What you'll be doing...

• You will create a strong working relationship and communication process with the Back of House Team Leader to ensure full handovers and updates on processes.
• You will make sure the stockroom is kept tidy, is easy to use and adheres to H&S laws.
• Responsibility for ensuring that all equipment is checked every day for damages and that is safe to use.
• The Retail Store Replenishment Lead will support in preparation with, and attendance at, regular stock takes.
• You will be responsible for following closing check lists to ensure that the shop is secured each evening.
• The Lead will create a motivating and fun environment for the team - recognising best performance as appropriate. They will be responsible for ensuring that Twilight Assistants are briefed at the start of their shift, and will work with the Back of House Assistant Manager to set objectives and identify training and development needs for the team.

Qualifications & Experience

• Due to nature of the role and working hours, applicants must be 18 years old or over.
• Please ensure that you are able to meet the availability requirements of this role - any five days out of seven, which will involve weekend and Bank Holiday working, and shift times of 15.00 to 23.00.
• Due to the shift times involved, please ensure you have considered your travel to and from the Resort.
• Previous experience of leading a team is essential - with skills in developing and building teams preferable.
• We are looking for candidates with experience of working in a fast paced retail environment, with demonstrable understanding of delivering excellent guest service.

Benefits

• Pay of up to £13.50 per hour

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!

• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)

• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme

• Life assurance scheme

• Employee assistance programme

• Access to Perks at Work which 30,000+ national & local employee discounts

• Free staff parking

• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Retail Store Replenishment Lead to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.50/Hr.