Perioperative Administrative Team Lead

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working hours

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Perioperative Administrative Team Lead to coordinate pre-assessment workflows and liaise with multidisciplinary teams. You will support with the pre-operative journey, book appointments, and oversee administration across the perioperative pathway.

The role involves line managing several administrators, handling appraisals and sickness reviews, and acting as the first escalation point for admin issues.

Qualifications

• NVQ Level 4 or equivalent in admin work.
• GCSE English and Maths at minimum grade.
• Experience in customer-facing administrative roles.
• Ability to handle non-routine problems and progress chasing.
• Experience delivering training sessions to staff.

Responsibilities

• Support operational and administrative needs of the service.
• Book and process appointments, handle scanning and calls.
• Train new starters in the department and coordinate MDT preparation.
• Line manage perioperative care administrators and conduct appraisals.
• Be first point of escalation for administration staff and assist with complaints.
• Work with multiple stakeholders; maintain flexible onsite and home working arrangements.

Skills

Administrative experience

Training delivery

Stakeholder communication

Problem solving

Education

NVQ Level 4 or equivalent

GCSE English and Maths

Tools

Microsoft Office Suite

ESR (Electronic Staff Record)

Healthroster

Job description

Job OverviewUniversity Hospital Southampton NHS Foundation Trust s delighted to offer a fantastic opportunity to work with us.

Job OverviewUniversity Hospital Southampton NHS Foundation Trust s delighted to offer a fantastic opportunity to work with us. Job Title: Perioperative Administrative Team Lead Contract Type: Permanent Main duties of the job This is an exciting opportunity to join our team in perioperative care, you will be supporting the surgical pre-assessment and the perioperative medicine team by co-ordinating patients through their pre-operative journey in the lead up to surgery, liaising with multi-disciplinary teams in the process. The department is busy and will see approx. 10000 patients a year with around 30,000 outpatient appointments. Our perioperative medicine team is renowned for our research and perioperative guidance. UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression. Working for our organisation As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. Detailed Job Description And Main Responsibilities The successful candidate will be responsible for supporting with the operational and administrative needs of the service. This will include booking and outcoming appointments, scanning, telephone calls and support with training new starters in the department. You will need to prepare the MDT and liaise with multi-disciplinary teams to co-ordinate patient care. You will line manage several perioperative care administrators and be responsible for their appraisals and sickness reviews. You will also be required to be the first point of escalation to the administration staff and support with any complaints. We are looking for an individual who is proactive, an interest in leadership and a background in administration. The ideal candidate will be proficient in Microsoft Office and be confident speaking to a number of stakeholders. You will be supported to work flexibly with a combination of onsite and home working once fully trained. Our core working hours are Monday-Friday 8-4.Our main site is at Southampton General although you may be required to work from Lymington New Forest Hospital also. Person specification Qualifications, Knowledge And Experience Essential criteria

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
• Experience of administration in a customer- focused environment
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Ability to compose correspondence from fragmented instructions
• Experience in delivering training sessions

Desirable criteria

• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience

Trust Values Essential criteria

• Patient First
• Working Together
• Always Improving