Digital Support Worker

University Hospital Southampton NHS FT; Southampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Band 4 Digital Support Worker to join the Hepatology team on a fixed-term basis. You will monitor and book surveillance for Hepatology patients and support the multidisciplinary team with clinical workflows.

The role requires NVQ Level 3 in Health and strong communication, numeracy and literacy skills, with flexibility to work shifts. This is an NHS trust committed to development, with opportunities for training and career

Qualifications

• NVQ Level 3 in Health or equivalent.
• Numeracy and literacy at level 2 or above.
• Proficient in hospital IT systems and clinical workflows.
• Experience in a caring role in a healthcare setting.
• Understanding of acute hospital environment and SHCA role.
• Ability to communicate with a wide range of people.
• Ability to work on own initiative and prioritise workload.
• Flexible and able to adapt to shift patterns.
• Interest in digital/IT and willingness to train.

Responsibilities

• Monitor and book surveillance for Hepatology patients using My Medical Records.
• Work as part of the Hepatology Team to support patient care and clinical processes.

Skills

NVQ Level 3 Health

Numeracy

Literacy Level 2

Hospital systems

Caring experience

Communication

Initiative & prioritisation

Flexibility

Willingness to train

Digital/IT interest

Education

NVQ Level 3 Health

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Digital Support Worker

Contract Type: Fixed Term / Secondment

Fixed Term Contract End Date: September 2027

Purpose for Fixed Term: Short term funding

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting opportunity to join our team in the Hepatology Team as a Band 4 Digital Support Worker . You will be part of the multi disciplinary team and work alongside another Digital Support Worker to support Hepatology patients and their care .

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for using My Medical Records to monitor and book surveillance for Hepatology patients. Please refer to the job description and P/S for further details

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• NVQ or apprenticeship Level 3 in Health
• Numeracy skills and Literacy skills at level 2 (or equivalent).
• Proficient in use of Hospital systems
• Proven experience in a caring role.
• Understanding of acute hospital environment and the role of SHCA.
• Previous experience of working with the general public.
• Ability to communicate with wide range of people.
• Ability to work under own initiative and prioritise workload
• Ability to adjust to pressures of job.
• Willingness to undertake further training
• Strong interest in digital/IT
• Experience of dealing with non-routine and complex problems, able to progress chase
• Interest in new ways of working and supporting clinical teams during periods of change
• Be able to take instruction / directions.
• Aware of personal limitations.
• Flexibility and adaptable to shift/work patterns.

Desirable criteria

• Experienced and competent in additional clinical skills, as per job description.
• Previous HCA experience.
• Experience working with diverse audiences (e.g. volunteers, patients and/or community groups).

Trust Values

• Patient First
• Working Together
• Always Improving