Performance & Improvement Lead (Transport Operations)

Arriva London North Limited; London Borough of Islington; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Arriva Village – access to discounts

Arriva bus pass – free travel

TfL bus operator pass

Company pension scheme

Training and development

Influence on London bus services

Job summary

Arriva London North Limited is seeking an experienced Performance Manager to analyse daily performance data, identify improvements and drive efficiencies across control centre teams, with TfL collaboration and tender support.

You will work with Route Performance colleagues to share best practices, develop continuous improvement strategies and help new services launch while maintaining safe, high-quality operations.

Qualifications

• Strong data analysis skills and ability to identify trends.
• Excellent communication and relationship-building across functions.
• Experience managing or working with diverse teams to deliver improvements.

Responsibilities

• Analyse daily performance data to identify improvements and efficiencies across performance, operational and engineering teams.
• Work with Route Performance colleagues to build a high-performance culture and share best practice across Arriva’s control centres.
• Support the Senior Performance Manager in developing continuous improvement strategies across control centre teams.
• Investigate service performance issues, recommend solutions and support their implementation.
• Improve operational staff awareness of route performance issues through clear communication.
• Support the introduction of new technologies to improve route performance, analysis and reporting.
• Produce accurate, achievable route performance forecasts and targets.
• Review performance against tender expectations using applications such as CitySwift.
• Carry out running time reviews with scheduling colleagues to identify opportunities for improvement.
• Work with commercial and functional colleagues to develop high-quality tender submissions.
• Work with TfL to deliver proposed tender plans and network amendments.
• Negotiate outcomes that support both London’s passengers and business objectives.
• Actively support route mobilisation, helping new services launch successfully.
• Build strong relationships with garage teams and driving staff through regular visits focused on improving performance.
• Maintain effective working relationships with TfL, London borough representatives and transport industry peers.
• Provide cover for the Senior Performance Manager during periods of absence.
• Promote safe working practices and comply with Arriva’s Health, Safety and Environmental Management System.

Job description

Arriva London North Limited is seeking an experienced Performance Manager to analyse daily performance data, identify improvements and drive efficiencies across control centre teams, with TfL collaboration and tender support.

You will work with Route Performance colleagues to share best practices, develop continuous improvement strategies and help new services launch while maintaining safe, high-quality operations.