Performance & Data Lead – Elevate London Bus Service

Arriva Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Arriva Village discounts

Arriva bus pass

TfL bus operator pass

Company pension scheme

Training and development

Job summary

Arriva London is seeking a Performance Manager to enhance the reliability and performance of bus services across London. You will analyse data from multiple sources and work with control centre, operations, engineering and commercial teams to turn insights into practical actions.

From reviewing journey times to supporting new route launches, your work will help deliver better journeys for passengers and stronger performance across TfL contracts.

Qualifications

• Strong data analysis to identify trends and improve services.
• Knowledge of TfL bus control processes and London network.
• Experience leading diverse teams to deliver improvements.
• Ability to produce realistic forecasts and set meaningful targets.
• Commitment to health and safety requirements.

Responsibilities

• Analyse daily performance data to identify improvements and efficiencies.
• Collaborate with control centre and operations to translate findings into actions.
• Support strategy development for continuous improvement across teams.
• Investigate service performance issues and implement solutions.
• Produce accurate route performance forecasts and targets.
• Review performance against tenders using CitySwift.
• Support route mobilisation and new service launches.

Skills

Data analysis

TfL processes knowledge

Route performance

Team leadership

Communication

Forecasting & targets

Problem solving

Health and safety awareness

Tools

CitySwift

Job description

Arriva London is seeking a Performance Manager to enhance the reliability and performance of bus services across London. You will analyse data from multiple sources and work with control centre, operations, engineering and commercial teams to turn insights into practical actions.

From reviewing journey times to supporting new route launches, your work will help deliver better journeys for passengers and stronger performance across TfL contracts.