Performance Development Coordinator

British Airways; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

British Airways seeks a Performance Development Coordinator to manage team workloads, enhance service delivery, and support colleague development. The role involves compliance oversight, recruitment support, and fostering an inclusive environment at Heathrow.

Qualifications

• Ability to share best practices.
• Adaptable to change.
• Personable and able to put others at ease.

Responsibilities

• Coordinate and manage workload for timely service delivery.
• Support people development and compliance activities.
• Review efficiency in processes and service delivery.

Skills

Effective listener

Emotionally resilient

Strong planning

Organizational skills

Job description

Join to apply for the Performance Development Coordinator role at British Airways

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Performance Development Coordinator (Fixed Term - 12 months)
You will coordinate and manage the workload of our teams to ensure work is completed in a timely manner, offering a seamless service to our colleagues. Working with stakeholders and third-party suppliers to deliver efficiently.

Are you passionate about people? Do you want to support, recognise and develop others around you? In this role you will empower and inspire the Heathrow Support Team to deliver all key activities to support our frontline colleagues.

You will review efficiency in processes and service delivery to ensure we are working as seamlessly as possible. You will work closely with various stakeholders and the management team to identify areas for improvement and undertake regular analysis and review of performance data and key metrics, recommending solutions where needed.

You will ensure high levels of compliance at Heathrow and consistently look for ways to make efficiencies. You will also be key in supporting people development and support activities.

What You’ll Do
With a wide range of day-to-day activities, your role as a member of the core Heathrow support function you will have the opportunity to support in shaping A Better BA by recruiting the right people, building key relationships with operational leaders and by supporting managers in upholding company policy.

Please note this role is generic across the entirety of HST however, current vacancies we have sit within Recruitment & Contracts and Policy – this is subject to change

Compliance
• Supervise all compliance medical and training elements (including maintenance of ADP, CAT 1,2,3, P Permits) across Heathrow operations with a high level focus on Below Wing (Ground Operations and Critical Services)
• Proactively review efficiency in processes and service delivery by working with internal and external stakeholders (including HAL, BAHS) and management team to identify areas for improvement
• Undertake regular analysis and review of performance data and key metrics, recommending solutions where needed.

Pass Management
• Upholding compliance in processes around the issuance and approval of airport authority passes
• Providing customer service to the Heathrow community on passes, the procedure, lead times and requirements
• Relationship management with Heathrow Airport Limited team
• Managing the programme of future ID renewals to ensure continued service in the terminal.

Absence
• Supporting line managers and other managers in the terminal on reporting processes around absence of their teams and the return-to-work process.
• Supporting colleagues when they are away from work and offering advice on their wellbeing.
• Investigating trends and areas of concern and working with managers to put in place resolutions.
• Holding absence meetings and working with trade union colleagues.

Policy
• Supporting managers in upholding company policy in Heathrow
• Administrative support for the Policy team and line managers including record keeping of meetings
• Supporting on training requirements for front line managers

Recruitment & Contracts
• Supporting stakeholders in Heathrow to build teams to achieve their objectives under A Better BA
• Building key relationships with Heathrow operational leaders to understand campaign requirements, resource approval, launch, outcomes, and contracting of new colleagues
• Managing recruitment programmes to ensure the right people are in place at the right times, seeking process efficiencies.

Training
• Supporting line areas with training requests and queries
• Assisting Heathrow Training Managers with various training projects
• Ensuring Heathrow remains compliant with training requirements

What You’ll Bring To British Airways
• Effective listener, empathetic to staff concerns.
• Emotionally resilient, adaptable to change.
• Personable, able to put others at ease.
• Strong planning and organizational skills to prioritize activities.
• Ability to share best practices.

Inclusion & Diversity
At British Airways, we value creating an inclusive environment. We recognize that our colleagues’ diverse backgrounds, cultures, and identities foster innovation. We are committed to building a culture where everyone can be themselves. We invite candidates from all backgrounds to join us on our journey to become a Better BA, connecting Britain with the world and the world with Britain.