Performance Development Coordinator

British Airways; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Performance Development Coordinator to enhance team efficiency and support frontline colleagues. This role involves managing workloads, improving processes, and fostering relationships with stakeholders. You'll play a key part in recruitment, compliance, and policy adherence, ensuring high standards at Heathrow. If you're passionate about people development and thrive in a dynamic environment, this is an exciting opportunity to make a meaningful impact.

Qualifications

• Ability to identify and share best practice knowledge.
• Strong planning and organization skills.

Responsibilities

• Coordinate and manage the workload of teams for timely service delivery.
• Support and develop colleagues while ensuring compliance and efficiency.

Skills

Effective listening

Empathy

Planning and organization

Emotional resilience

Relationship management

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Performance Development Coordinator (Fixed Term - 12 months)

You will coordinate and manage the workload of our teams to ensure work is completed in a timely manner, offering a seamless service to our colleagues. Working with stakeholders and third-party suppliers to deliver efficiently.

Are you passionate about people? Do you want to support, recognise and develop others around you? In this role you will empower and inspire the Heathrow Support Team to deliver all key activities to support our frontline colleagues.

You will review efficiency in processes and service delivery to ensure we are working as seamlessly as possible. You will work closely with various stakeholders and the management team to identify areas for improvement and undertake regular analysis and review of performance data and key metrics, recommending solutions where needed.

You will ensure high levels of compliance at Heathrow and consistently look for ways to make efficiencies. You will also be key in supporting people development and support activities.

What you’ll do

With a wide range of day-to-day activities, your role as a member of the core Heathrow support function you will have the opportunity to support in shaping A Better BA by recruiting the right people, building key relationships with operational leaders and by supporting managers in upholding company policy.

Please note this role is generic across the entirety of HST however, current vacancies we have sit within Recruitment & Contracts and Policy – this is subject to change

More information can be found below:

Compliance:

• Supervise all compliance medical and training elements (including maintenance of ADP, CAT 1,2,3, P Permits) across Heathrow operations with a high level focus on Below Wing (Ground Operations and Critical Services)
• Proactively review efficiency in processes and service delivery by working with internal and external stakeholders (including HAL,BAHS) and management team to identify areas for improvement
• Undertake regular analysis and review of performance data and key metrics, recommending solutions where needed.

Pass Management:

• Upholding compliance in processes around the issuance and approval of airport authority passes
• Providing customer service to the Heathrow community on passes, the procedure, lead times and requirements
• Relationship management with Heathrow Airport Limited team
• Looking ahead and managing the programme of future ID renewals to ensure continued service in the terminal.

Absence:

• Supporting line managers and other managers in the terminal on the reporting processes around absence of their teams and the return-to-work process.
• Supporting colleagues when they are away from work and offering advice on their wellbeing.
• Investigating trends and areas of concern and working with managers to put in place resolution.
• Holding absence meetings and working with our trade union colleagues.

Policy:

• Supporting managers in upholding company policy in Heathrow
• Administrative support for the Policy team and line managers including record keeping of meetings
• Supporting on training requirements for front line managers

Recruitment & Contracts:

• Supporting stakeholders in Heathrow to build teams to achieve their objectives under A Better BA
• Key relationship building with all Heathrow operational leaders to understand what is required from each campaign, then looking after the resource approval, launch, outcomes and contracting of new colleagues into teams.
• Recruitment programme management to ensure we have the right people in place at the right times and looks for process efficiencies to better meet business needs.

Training:

• Support line areas with training requests and queries
• Support Heathrow Training Managers with various training related projects
• Ensure Heathrow remain compliant with their training

What you’ll bring to British Airways:

• Effective listener, empathetic to staff members concerns.
• Emotionally resilient happy to work in an ever-changing environment.
• Personable allowing people to feel at ease when approached for guidance.
• Able to prioritise activity through strong planning and organisation skills.
• Ability to identify and share best practice knowledge.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain