Performance Co-ordinator

Essex Highways; Crewe; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Sick Pay

Competitive salary

5 days extra leave

RJ Rewards discounts

Life Assurance

Employee Assistance Programme

Pension scheme

Job summary

Ringway Jacobs is seeking a Performance Co-ordinator to oversee the Highways Performance Management Framework, collate and report performance measures, and collaborate with area teams to deliver against commitments.

You will also drive social value initiatives, support programme delivery and training, and liaise with clients, communities, schools and supply chain partners.

Qualifications

• Good verbal and written communication skills.
• Strong IT skills including Excel formulas, conditional formatting and pivot tables.
• Experience of supporting performance management, contract reporting or social value activity.
• Strong organisational skills, with the ability to manage competing priorities and meet reporting deadlines.

Responsibilities

• Accountable for the accurate collation, validation and reporting of all performance measures outlined within the Performance Management Framework, ensuring information is complete, consistent and submitted in line with agreed reporting timescales.
• Lead the quality assurance of raw performance data, identifying and addressing risks or potential failure points.
• Produce clear and comprehensive performance reports and visualisations, highlighting trends, exceptions, current challenges and recommended improvement actions for monthly board meetings.
• Collaborate with performance indicator owners to identify and implement improvements within their respective areas.
• Ensure all performance exceptions are clearly communicated to the client through the established contact process.

Skills

Verbal communication

Written communication

Excel

Microsoft 365

Performance management

Contract reporting

Social value

Organisation

Tools

Microsoft Excel

SharePoint

Job description

The Performance Co-ordinator will play a key role in overseeing the Highways Performance Management Framework and collaborating with highway service area teams to track delivery against our Contract Performance commitments. This position will also lead and shape our approach to social value, fostering strong internal teams, the client, community organisations, schools and supply chain partners. Additionally, as part of the programme team, you will support broader administrative tasks related to programme delivery and training initiatives.

The Role

• Accountable for the accurate collation, validation and reporting of all performance measures outlined within the Performance Management Framework, ensuring information is complete, consistent and submitted in line with agreed reporting timescales.
• Lead the quality assurance of raw performance data, identifying and addressing risks or potential failure points.
• Produce clear and comprehensive performance reports and visualisations, highlighting trends, exceptions, current challenges and recommended improvement actions for monthly board meetings.
• Collaborate with performance indicator owners to identify and implement improvements within their respective areas.
• Ensure all performance exceptions are clearly communicated to the client through the established contact process.

About You

• Good verbal and written communication skills
• Strong IT skills, including experience using Excel formulas, conditional formatting and pivot tables.
• Competence in Microsoft 365 applications, including Outlook, Word, Teams and SharePoint, to support communication, collaboration, record keeping and day-to-day administration.
• Experience of supporting performance management, contract reporting or social value activity.
• Strong organisational skills, with the ability to manage competing priorities and meet reporting deadlines.

At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That’s why you will always be given the opportunity to utilise your expertise and develop your career.
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
In return for your hard work you will receive:

• Sick Pay
• Opportunity to purchase up to 5 days extra leave
• A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc
• Life Assurance
• Employee Assistance Programme

The Company

We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees. As part of this commitment, we proudly support the Armed Forces Community by identifying roles for which we can offer a guaranteed interview to service leavers, veterans, reservists, cadet force adult volunteers, and military spouses/partners who meet the essential criteria for the position.

Benefits

At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That’s why you will always be given the opportunity to utilise your expertise and develop your career.
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
In return for your hard work you will receive:

• Sick Pay
• Competitive salary
• Opportunity to purchase up to 5 days extra leave
• A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc
• Life Assurance
• Employee Assistance Programme
• Pension scheme