Performance and Insights Manager

Ocean Housing Group; St. Austell; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ocean Housing Ltd in Cornwall is seeking an ambitious Performance & Insight Manager to turn data into meaningful insight, influencing strategy and improving services. This role focuses on reports, dashboards and KPIs, not data engineering; you will translate complex information into clear narratives for governance and decision-makers.

Ideal candidates will have Level 5 qualification or equivalent and strong Power BI/Excel skills, enabling confident presentation to senior leaders and boards.

Qualifications

• Experience producing and presenting performance reports, dashboards and management information.
• Strong analytical skills to identify trends, root causes and emerging risks.
• Experience managing KPI frameworks, reporting standards and performance measures.
• Ability to translate complex data into clear visualisations and narratives.
• Excellent stakeholder management, able to work with senior leaders, boards and committees.
• Experience supporting governance, assurance, audit or regulatory reporting activities.
• Strong knowledge of Microsoft 365 apps: Power BI, Excel, Word and PowerPoint.
• Level 5 qualification or equivalent experience in performance management, business intelligence, governance, risk, assurance or related discipline.

Responsibilities

• Develop and deliver engaging performance reports, dashboards and visualisations.
• Interpret performance data and identify trends, opportunities, emerging risks and areas for improvement.
• Maintain KPI frameworks, targets, reporting standards and data dictionaries.
• Support governance, assurance and regulatory reporting activities.
• Present performance insights confidently to senior stakeholders and governance forums.
• Provide independent, evidence-based challenge and recommendations that support informed decision-making.

Skills

Performance reporting

Data interpretation

KPI frameworks

Stakeholder management

Data storytelling

Visual storytelling

Education

Level 5 qualification or equivalent experience

Tools

Power BI

Excel

Word

PowerPoint

Job description

At Ocean Housing, we're committed to providing great homes and services that make a positive difference to our customers and communities. We're now looking for an ambitious and analytical Performance & Insight Manager to help us turn data into meaningful insight, ensuring our decisions are informed, our services continually improve, and our customers remain at the heart of everything we do. This is a fantastic opportunity for someone who thrives on transforming complex information into clear, compelling stories that influence strategy, drive improvement and strengthen governance.

About the role

• Develop and deliver engaging performance reports, dashboards and visualisations.
• Interpret performance data and identify trends, opportunities, emerging risks and areas for improvement.
• Maintain KPI frameworks, targets, reporting standards and data dictionaries.
• Support governance, assurance and regulatory reporting activities.
• Present performance insights confidently to senior stakeholders and governance forums.
• Provide independent, evidence-based challenge and recommendations that support informed decision-making.

This role isn't about data engineering or system administration. It's about using validated information to create insight, tell the story behind the performance, and help the organisation deliver better outcomes for customers.

We're looking for a highly analytical professional who can confidently interpret complex information and communicate it in a way that drives action. You'll bring:

• Experience producing and presenting performance reports, dashboards and management information.
• Strong analytical skills with the ability to identify trends, root causes and emerging risks.
• Experience managing KPI frameworks, reporting standards and performance measures.
• The ability to translate complex data into clear, engaging visualisations and narratives.
• Excellent stakeholder management skills and the confidence to work with senior leaders, Boards and committees.
• Experience supporting governance, assurance, audit or regulatory reporting activities.
• Strong knowledge of Microsoft 365 applications, particularly Power BI, Excel, Word and PowerPoint.
• Level 5 qualification or equivalent experience in performance management, business intelligence, governance, risk, assurance or a related discipline.

Ideally, you'll also have experience within social housing or another regulated customer-focused environment and an understanding of housing regulation, Consumer Standards or Tenant Satisfaction Measures.

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.