Insights Manager
Moat Homes
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Job summary
Qualifications
- Ability to turn data into actionable insight.
- Skilled at simplifying complex information for non-technical audiences.
- Experience in service-led environments.
Responsibilities
- Lead the Insight Team, prioritizing analytical projects to align with corporate strategy.
- Apply quantitative analysis to turn data into actionable insight.
- Champion customer segmentation across the business.
Skills
Tools
Job description
Role Title: Insight Manager
Hours: 35 hours per week, Monday–Friday
Salary: £54,338 - £67,923 per annum (depending on experience)
Contract: Permanent
Location: Dartford / Agile
We’re on a mission to become a truly data‑driven organisation — using insight to make smarter decisions, improve services and ensure the voices of our customers are heard at every step.
As our Insight Manager, you will lead our Business Insight function, transforming data into meaningful stories that drive action. You will shape how we understand performance, customer sentiment, and the wider sector picture — ensuring insight plays a central role in shaping our strategy and continuous improvement.
This is both a strategic and hands‑on role, developing advanced analytical outputs and championing how insight is used across the organisation. You’ll lead a small but skilled team of Insight Analysts, supporting transformation projects, benchmarking performance, and ensuring the customer voice influences decision‑making at every level.
You’ll join our forward‑thinking Transformation directorate, a collaborative group working to deliver impactful organisational change. As Insight Manager, you’ll help ensure our colleagues have the insight, research, and customer intelligence needed to truly make a difference.
- Leading our Insight Team, prioritising analytical projects aligned to corporate strategy and business need
- Applying advanced quantitative analysis to turn data into actionable insight that tells a compelling story
- Using Housemark and wider sector intelligence to measure performance, benchmark, and identify emerging challenges
- Leading the delivery of Tenant Satisfaction Measures — from survey results analysis and performance improvement
- Championing the embedding of customer segmentation across the business to inform service design and decision‑making
- Designing and delivering primary research projects and deep‑deep insight to support service improvement
- Ensuring customer data and insight are represented across transformation projects and strategic initiatives
- Working closely with the Data Team to strengthen reporting and prioritise improvements to customer data quality
- Supporting senior leadership with evidence‑based recommendations, contributing to papers and committee discussions
- Leading business‑wide sharing of insight — clearly communicating what we learn and why it matters
- Strong experience in quantitative research, advanced analytics, and turning data into actionable insight
- Excellent communication skills with the ability to simplify complex information for non‑technical audiences
- Experience influencing senior stakeholders and driving performance improvement through data
- Practical knowledge of customer and business insight within service‑led environments
- Expertise with analytical tools (e.g. SPSS, R, SAS) and understanding of good data governance
- An innovative and curious mindset — confident to challenge the status quo and explore new approaches
- Experience managing or developing analysts, leading a collaborative culture with high standards
For more information please take a look at the job description: insight-manager-june-2024.pdf
At Moat, we are more than just a housing association; we are a community‑focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on 4th January 2026. We will reach out via email if we would like to invite you for an interview.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
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