Head of Housing Performance & Insight

Housing Quality Network; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

Housing Quality Network in Stevenage is seeking a Head of Housing Performance and Insight to play a pivotal role in transforming housing services. You will lead the development of our housing performance strategy and provide strategic advice to ensure we meet the highest standards of service.

This role is central to our journey of improvement, where your expertise will influence and impact our services and community outcomes.

Qualifications

• Proven experience in strategic leadership and performance management.
• Strong analytical skills with the ability to leverage data for service improvement.
• Experience in managing multidisciplinary teams.

Responsibilities

• Lead the development of housing performance and insight strategy.
• Provide strategic advice and performance reporting to senior leaders.
• Champion a culture of continuous improvement in housing services.

Job description

This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council.

We’re on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities.

As our new Head of Housing Performance and Insight, you’ll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence.

If you’re a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.

What you’ll be doing

• Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
• Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
• Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
• Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
• Champion a culture of continuous improvement, innovation and customer-focused service design
• Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight