People Support Executive — Hybrid HR & Enquiries Lead

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on cruises

Recognition scheme

Learning & development opportunities

Wellbeing programme

Pension scheme

Life Assurance

Parental leave

Holiday entitlement

Job summary

Carnival UK is hiring an Executive, People Support to join the People Services team. The role supports the Team Leader in handling employee lifecycle inquiries, delivering training, and maintaining knowledge logs while ensuring timely, customer-focused responses within service level agreements.

The role is full-time with hybrid working options and requires knowledge of UK employment law and HR systems, plus strong communication and organisational skills.

Qualifications

• Experience of employee lifecycle processes
• Knowledge of UK employment legislation
• Good experience using Microsoft Office tools
• Experience in a customer service environment
• CIPD Level 3 or working towards; knowledge of Oracle HCM Cloud/Qualtrics/MarkView desirable

Responsibilities

• Respond to and resolve enquiries from managers, colleagues and external customers regarding employee lifecycle processes
• Raise awareness of enquiry patterns and promote Tier 0 information
• Deliver face-to-face training and induction on People policies and procedures
• Ensure Tier 2 enquiries are escalated to Subject Matter Experts and support broader team duties

Skills

HR systems

UK employment law

Microsoft Office

Customer service

CIPD Level 3

Education

CIPD Level 3 or equivalent

Tools

Oracle HCM Cloud

Qualtrics

MarkView

Job description

Carnival UK is hiring an Executive, People Support to join the People Services team. The role supports the Team Leader in handling employee lifecycle inquiries, delivering training, and maintaining knowledge logs while ensuring timely, customer-focused responses within service level agreements.

The role is full-time with hybrid working options and requires knowledge of UK employment law and HR systems, plus strong communication and organisational skills.