People Services Team Lead - Compliance & Service Excellence

Dorset Council; Weymouth; On-site; GBP 48,000 - 58,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension membership

CPD and career development support

Employee Assistance Programme (EAP)

Free eye tests

Staff parking on campuses

On-campus gym facilities

Flexible working where business needs

Job summary

Coastland College is seeking a People Services Team Lead to oversee the operational delivery of People Services across the college. You will lead the team, ensure accurate employee lifecycle administration, insights from payroll changes, safeguarding compliance and policy implementation to support a high-quality employee experience.

The role focuses on governance, continuous improvement and delivering a responsive, professional service to managers and colleagues across two campuses.

Qualifications

• Experience leading a People/HR or operational administration team.
• Understanding of employee lifecycle processes and workforce administration.
• Experience with safeguarding, safer recruitment and compliance in a regulated environment.
• Ability to manage multiple priorities and deliver high-quality outcomes.
• Strong communication and stakeholder management skills.
• Proficient in using HR systems and interpreting workforce data.

Responsibilities

• Lead, coach and develop the People Services Team to deliver high-performance service.
• Oversee employee lifecycle processes: onboarding, changes, contracts and leaver processes.
• Ensure payroll changes are accurately and timely processed and authorised.
• Manage safeguarding compliance and SCR maintenance.
• Oversee safer recruitment processes and policy implementation.
• Drive service excellence and continuously review customer service standards.
• Produce workforce metrics and reporting to support decisions.
• Build strong relationships with People Partners, Finance and managers.
• Support policy development and governance across the College.

Skills

People leadership

Payroll administration

Safeguarding compliance

Process improvement

Stakeholder management

HR systems

Regulated environment

Customer service

Job description

Coastland College is seeking a People Services Team Lead to oversee the operational delivery of People Services across the college. You will lead the team, ensure accurate employee lifecycle administration, insights from payroll changes, safeguarding compliance and policy implementation to support a high-quality employee experience.

The role focuses on governance, continuous improvement and delivering a responsive, professional service to managers and colleagues across two campuses.