People Services Operations Specialist (Hybrid)

Asda; Morley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Company pension up to 7% matched

15% colleague discount in store and在线

Wellbeing services (Stream, 24/7 GP, E

Employee assistance helpline

Asda Allies Inclusion Networks

Job summary

ASDA is seeking an Operations Specialist - People Services to deliver accurate HR services, support managers and colleagues, and ensure compliant processing of transactions. The role focuses on case management, policy guidance, data integrity, and customer-focused service delivery.

Reporting to the Lead Operations Specialist/Operations Manager, you will handle day-to-day transactions, answer queries across channels, and contribute to continuous improvement while balancing confidentiality and

Qualifications

• Experience delivering high-volume HR/services support.
• Strong attention to detail and accuracy.
• Ability to manage competing priorities in a fast-paced environment.
• Knowledge of UK employment legislation and governance.

Responsibilities

• Deliver People Services transactions accurately and in line with SLAs and SOPs.
• Resolve colleague and manager queries via relevant channels; escalate when needed.
• Provide guidance on HR policies, processes and systems to managers.
• Own cases and service requests; ensure timely resolution and clear communication.
• Maintain accurate employee records and data integrity across systems.

Skills

HR processes

Customer service

Stakeholder management

Data management

People Services

Tools

HR systems

Job description

ASDA is seeking an Operations Specialist - People Services to deliver accurate HR services, support managers and colleagues, and ensure compliant processing of transactions. The role focuses on case management, policy guidance, data integrity, and customer-focused service delivery.

Reporting to the Lead Operations Specialist/Operations Manager, you will handle day-to-day transactions, answer queries across channels, and contribute to continuous improvement while balancing confidentiality and