People Services Operations Specialist (12-Month FTC) — Hybrid

Asda; Morley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and on

Wellbeing services (Stream, 24/7 GP, &

Employee assistance helpline

Allies Inclusion Networks

Parental leave policies

Job summary

ASDA is seeking an Operations Specialist - People Services on a 12-month fixed-term contract. This role is based at Britannia House with hybrid working, requiring a mix of office and home days.

You will deliver high-volume People Services processing, provide HR policy guidance, and support colleagues and managers across service channels. Reporting to the Lead Operations Specialist/Operations Manager, you will manage day-to-day transactions, resolve queries, maintain records, and contribute to

Qualifications

• Experience delivering high-volume HR services and customer support.
• Strong customer service, communication, and stakeholder skills.
• Proficiency with HR systems and data management.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Deliver HR transactions accurately and efficiently in line with SLAs and SOPs.
• Resolve colleague/manager queries via multiple service channels and escalate as needed.
• Provide guidance on People policies, processes and systems.
• Take ownership of cases and ensure timely communication and resolution.
• Maintain accurate employee records and data governance across systems.
• Collaborate with teams to deliver a seamless colleague experience.

Skills

People Services processes

High-volume shared services

Customer service

Communication skills

Stakeholder management

HR systems

Data management

Problem solving

Team player mindset

Continuous improvement

Tools

HR software

Job description

ASDA is seeking an Operations Specialist - People Services on a 12-month fixed-term contract. This role is based at Britannia House with hybrid working, requiring a mix of office and home days.

You will deliver high-volume People Services processing, provide HR policy guidance, and support colleagues and managers across service channels. Reporting to the Lead Operations Specialist/Operations Manager, you will manage day-to-day transactions, resolve queries, maintain records, and contribute to