People Services Operations Specialist - 12 Month FTC (Hybrid)

Asda Stores Ltd; United Kingdom; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary company bonus

Company pension up to 7% matched 15%

Colleague discount in store and online

Wellbeing services access (Stream, 24/

24/7 employee assistance helpline

Asda Allies Inclusion Networks

Excellent parental leave policies

Job summary

Asda Stores Ltd in the United Kingdom is seeking an Operations Specialist - People Services on a 12 Month Fixed Term Contract. The role focuses on accurate delivery of People Services support, acting as first point of contact for colleagues and managers, and guiding on HR policies, processes, and systems.

Reporting to the Lead Operations Specialist/Operations Manager, you will manage day-to-day transactions, resolve queries via multiple channels, and contribute to continuous improvement to

Qualifications

• Experience in delivering high-volume shared services or customer support.
• Strong understanding of People Services and HR processes.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver People Services transactions accurately and in line with SLAs and SOPs.
• Resolve colleague and manager queries via multiple channels.
• Provide guidance on People policies, processes, and systems.

Skills

People Services

HR processes

High-volume support

Stakeholder management

Data management

Analytical skills

Tools

HR systems

Data tools

Job description

Asda Stores Ltd in the United Kingdom is seeking an Operations Specialist - People Services on a 12 Month Fixed Term Contract. The role focuses on accurate delivery of People Services support, acting as first point of contact for colleagues and managers, and guiding on HR policies, processes, and systems.

Reporting to the Lead Operations Specialist/Operations Manager, you will manage day-to-day transactions, resolve queries via multiple channels, and contribute to continuous improvement to