People Services Delivery Manager

TN United Kingdom; Bolton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading bakery brand is seeking a People Services Delivery Manager in Bolton. You will lead a dynamic team, ensuring exceptional service delivery and compliance in HR processes. This role requires strong leadership, analytical skills, and a customer-focused approach. Join a company that values family and offers competitive benefits, including profit sharing and generous holiday options.

Benefits

Profit Share

5 Weeks Holiday

Life Assurance

Private Medical Insurance

Retail Discounts

Qualifications

• Proven track record of leading and developing a high performing team.
• Experience in a professional HR/People services function.
• Strong understanding of ER, employment law, and people-related legislation.

Responsibilities

• Lead and oversee the People Services team, ensuring a customer-centric service.
• Drive performance and continuously improve HR processes and policies.
• Monitor and report on key performance indicators.

Skills

Leadership

Analytical Skills

Communication

Stakeholder Management

Customer Focus

Tools

HRIS

SAP Success Factors

Job description

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People Services Delivery Manager, Bolton

Client: Warburtons

Location:

Job Category: Other

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EU work permit required:

Yes

Job Reference:

1e89c12d1f6c

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

As ‘the UK’s No. 1 Bakery Brand’ we have been baking bread since 1876. Today, we are proudly a fifth-generation family, with the introduction of the sixth generation, supplying over 18,000 retail customers from 11 bakeries and 15 depots, with nearly 5,000 people, producing and delivering a range of over 70 products including gluten and wheat free. Family and values are what makes us different, and we are a proud bunch, join us and you too could become a national treasure at Warburtons.

Are you a highly motivated, experienced HR professional who excels at people management, with experience of running a centralised people services operation?

The Recipe

An opportunity has arisen to lead our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers.

This is an exciting role and you’ll be responsible for leading and overseeing a customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment between policy maintenance and frontline service delivery.

With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided.

You will have a proven track record of leading, motivating, coaching and developing a high performing team, with excellent communication skills and relationship builder. The People Services team serves the entire business, so relationships with all functions including our manufacturing and distribution operations, talent acquisition, payroll and site people teams are critical to ensure that the quality of the service provided to our people is as good as the quality of our products.

We welcome early applications and we reserve the right to close this job early, if suitable candidates are identified for interview prior to the closing date.

Key Accountabilities and Measures

• People Services team leadership and development
• Ensuring a strong employee experience and embedding a customer-centric service culture
• Partnership with HRIS and digital enablement
• Continuous improvement mindset and embedding new ways of working
• Key performance indicators and service level reporting
• HR compliance, risk management, process and policies
• Collaboration and stakeholder management
• Previous experience in leading a professional HR/People services function
• Demonstrates exceptional customer focus and experience at the heart of everything you do
• Experience of a cloud based ESS/MSS integrated HR technology. Ideally a good working knowledge of Core HR systems, Onboarding, Ticketing and Document Management Systems. SAP Success Factors desirable but any major HR system experience.
• Able to understanding and execute a variety of different terms and conditions. Ideally have experience of working with Collective Agreements.
• Relentlessly provide process excellence and have a continuous improvement mindset to support our roadmap to digitising all people related processes.
• Analytical, able to interpret data and trends and take appropriate action
• Strong interest in compliance, governance and auditing to strive for optimum accuracy of HR data.
• Exceptional communicator
• Strong stakeholder management skills with the ability to engage diverse populations including HR, leaders and employees
• Sound understanding of ER, employment law and people related legislation
• Proven leader and coach, able to set and achieve performance standards.

Extra Dough

At last and by no means least, you will want to know what your breads worth:

• A slice of the annual profits through our discretionary profit share
• Family time is important to us and we know it will be to you, so you’ll start you on 5 weeks holiday with an option to purchase an extra 5 days each year
• Life assurance
• Private Medical Insurance
• Extra Dough through retail discounts and other health and wellbeing services