People & Service Team Leader

RIVER ISLAND; Poole; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is on the lookout for an energetic Product Team Leader to join their team on a part-time basis. This role is perfect for someone passionate about fashion and retail, who can inspire and motivate a team to deliver exceptional customer experiences. You'll be responsible for product placement, store operations, and driving sales while fostering a positive work environment. With generous staff discounts and family-friendly policies, this position offers a great opportunity to grow within a supportive company culture.

Benefits

50% Staff Discount

Uniform Allowance

Wellbeing Solutions

Enhanced Maternity and Paternity Benefits

Bonuses

Pension Plans

28 Days Holiday Entitlement

Qualifications

• Experience in retail, ideally in a supervisory role.
• Strong interpersonal skills and passion for fashion.

Responsibilities

• Lead and motivate the store team to enhance customer experience.
• Manage store operations and uphold high visual standards.

Skills

Retail Experience

Communication Skills

Team Motivation

Adaptability

Customer Journey Focus

Job description

Part-time Product Team Leader Role

We are seeking an energetic and inspiring Product Team Leader to join our team on a part-time basis (25 hours per week). In this role, you will lead, motivate, and empower your store team to deliver an exceptional customer experience and foster a positive working environment. Your expertise in product handling and visual presentation will be crucial in enhancing the customer journey, alongside supporting the Product and Commercial Manager to develop the team and uphold operational standards, ultimately driving sales and team performance.

About The Role

What You'll Be Doing

1. Deliver outstanding product placement and create 'wow' wearable outfits.
2. Maintain high visual standards with a focus on the customer journey.
3. Manage store operations confidently across service, people, and processes.
4. Support the Commercial/Product Manager in empowering the team to prioritize customer experience.
5. Utilize commercial tools effectively to drive sales.
6. Take responsibility for store KPIs including sales, stock management, payroll, conversion rates, and customer feedback.
7. Ensure compliance with health & safety standards.
8. Develop the store team to be motivated, engaged, and valued.

You'll Be Perfect If

1. You have retail experience, preferably in a supervisory role.
2. You are passionate about fashion and trend-aware.
3. You possess strong communication and interpersonal skills.
4. You can motivate and inspire your team.
5. You are proactive, adaptable, and thrive in a fast-paced environment.
6. You love our products and aim to create the best customer journey.

Things To Consider

1. Fast-paced environment requiring adaptability.
2. Ability to analyze customer feedback and sales data.
3. Strong emotional intelligence for managing diverse teams.
4. Hands-on involvement in product movement, store resets, and physical tasks.
5. Availability to work on weekends, public holidays, and during seasonal peaks.
6. Effective time management skills to meet deadlines.

What We Offer

• Generous staff discount (50%) and uniform allowance.
• Support for daily expenses through various benefits and wellbeing solutions.
• Supportive facilities like Kindness Cupboards and partnerships with the Retail Trust.
• Family-friendly policies including enhanced maternity, paternity, and fertility benefits.
• Giving schemes, support for upskilling, and progression opportunities.
• Bonuses, pension plans, and holiday entitlement (28 days UK / 30 days ROI, including Bank Holidays).

Keeping You Safe

We are committed to safeguarding our employees and promoting British Values. We celebrate diversity and are an equal opportunity employer, welcoming applications from all backgrounds. Flexible working requests will be considered unless operational requirements prevent this.