People Partner

CYFANNOL WOMEN'S AID; Pontypool; Hybrid; GBP 35,000 - 47,000; Full time

Job summary

Cyfannol Women’s Aid in Pontypool, Torfaen, UK, is recruiting a People Partner to lead the delivery of People Services with trauma-informed, values-led HR leadership across the organisation.

The role covers employee relations, safeguarding, workforce data insights, policy development and change management, with 35 hours per week across Gwent offices and regular on-site work.

Applicants should have senior HR leadership experience and a commitment to safeguarding; closing date 17 November 2026.

Qualifications

• Lead the operational delivery of People Services across all service areas.
• Act as senior escalation point for complex employee relations.
• Drive compliant, trauma-informed HR practice aligned to organisational values.
• Analyse workforce data to identify trends and inform risk reduction.
• Ensure safeguarding principles are embedded in workforce practice.

Responsibilities

• Lead the operational delivery of People Services across all service areas, ensuring a high-quality, values-led HR service.
• Act as senior escalation point for complex employee relations, safeguarding-related concerns and high-risk cases.
• Drive consistency in people management practice across dispersed teams.
• Coach managers to resolve issues early and in line with policy and law.
• Maintain audit-ready HR systems, documentation and case management standards.

Job description

People Partner

Location: Pontypool, Torfaen, United Kingdom

Earnings: £40993.00 to £40993.00

Salary: £40,993

Location: Covering: Gwent

Contract Type: Permanent

Hours & working Pattern: 35 hours per week (full-time) working flexibly across locations to deliver the requirements of the role effectively. The post holder will be expected to work regularly across Gwent offices, with a minimum of approximately two days per week on-site, alongside wider regional travel as required

Purpose Of The Post

To lead the operational delivery and continuous improvement of People Services, providing expert, risk-aware and values-led HR leadership across the organisation

The role is responsible for managing complex employee relations and safeguarding-related workforce risk, building management capability, and driving consistent, trauma-informed people practices

The post plays a key role in shifting the organisation from a reactive HR model to a proactive, insight-led and prevention-focused people function that supports organisational culture, safety and performance

Specific Responsibilities

Operational Leadership

• Lead the operational delivery of People Services across all service areas, ensuring a consistent, high-quality and values-led HR service
• Act as senior escalation point for complex employee relations, safeguarding-in-the-workforce concerns and high-risk people cases
• Ensure all HR advice and interventions are legally compliant, trauma-informed and aligned to organisational values
• Drive consistency in people management practice across geographically dispersed teams

Employee Relations & Case Management

• Provide senior oversight of complex casework including disciplinary, grievance, absence, capability and safeguarding-related workforce concerns
• Lead on high-risk or sensitive employee relations matters, ensuring appropriate escalation, documentation and risk mitigation
• Ensure safeguarding principles are embedded in workforce practice, including professional boundaries, wellbeing risk and safe practice
• Coach and challenge managers to resolve issues early, appropriately and in line with policy, legislation and organisational values
• Maintain organisational awareness of workforce risk themes and emerging issues

Workforce & Management Capability

• Develop and embed consistent, values-led and trauma-informed management practice across the organisation
• Lead on building management capability through coaching, reflective practice and structured development support
• Identify capability gaps and work with colleagues to design practical interventions to improve leadership confidence and effectiveness
• Support organisational change processes, ensuring people impacts are anticipated and managed effectively

Data, Insight and Workforce Strategy

• Analyse workforce data to identify trends in absence, turnover, engagement, safeguarding concerns and employee relations themes
• Use insight to inform proactive interventions, organisational planning and risk reductionContribute to the development and delivery of the People Strategy through evidence-based recommendations
• Translate workforce data into meaningful insight for senior leadership decision-making

Compliance & Governance

• Ensure compliance with employment law, ACAS guidance and safeguarding requirements, and lead the ongoing review and development of organisational People policies to ensure they remain legally compliant, values-led and operationally effective
• Maintain audit-ready HR systems, documentation and case management standards
• Provide assurance that HR processes are applied consistently, fairly and in line with regulatory expectations
• Support internal and external audit processes where required

Strategic Contribution

• Lead the translation of the People Strategy into operational delivery across services, ensuring alignment with organisational priorities, values and risk appetite
• Interpret and analyse workforce data to identify emerging trends, risks and opportunities, providing clear insight and recommendations to inform senior decision-making
• Work in partnership with senior leaders to shape workforce planning, organisational development and culture change initiatives, ensuring people impacts are proactively identified and addressed
• Contribute to the design and continuous improvement of people management approaches that support a safe, inclusive and high-performing organisational culture

Team Leadership

• Provide operational leadership and direction to People Officer(s) and administrative support
• Allocate casework and prioritise workload across the team to ensure effective service delivery
• Develop capability within the PS team through coaching, feedback and performance support
• Act as a role model for values-led, trauma-informed and high-quality HR practice

Collaboration and Service Delivery

• Work closely with the Director of People and Culture to deliver organisational priorities
• Partner with operational leaders to embed effective people management practice
• Ensure consistent HR service delivery across all geographical areas
• Act as a trusted advisor to senior managers on people, culture and risk matters
• Contribute to cross-organisational initiatives including safeguarding, wellbeing and culture development

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

A current valid driving licence is essential with access to a car and insurance covering business use

Closing Date: 17th November 2026

Early applications are encouraged, as we reserve the right to close this vacancy before the advertised closing date should we receive a high volume of suitable applications.

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from people of all genders and backgrounds and are committed to building a diverse and inclusive workforce.

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