People Services Advisor

NEP cloud; Abercynon; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

NHS pension

Flexible hours and locations

Learning and development opportunities

Career progression

Job summary

Cwm Taf Morgannwg University Health Board is seeking a People Services Advisor (Band 5) to deliver compassionate HR services across the Health Board. This fixed-term/secondment for 12 months supports maternity leave, with hybrid working and a mix of home, team base, and onsite duties.

You will support managers and staff with a broad range of employment relations matters, coach individuals, and help design and deliver HR products and services in a data-informed environment.

Qualifications

• Degree in HRM or relevant subject or equivalent experience.
• Associate CIPD membership and Level 5 CIPD qualification.
• Experience applying standard people policies and processes.

Responsibilities

• Provide proactive and reactive HR advisory support to managers and staff.
• Coach line managers on employment relations matters and staff policies.
• Contribute to design and delivery of HR products and services.
• Support flexible and data-informed HR solutions across sites.
• Work within a hybrid model and collaborate with People Directorate colleagues.

Skills

Employee relations

HR advisory

Coaching managers

Data-informed decision making

Education

Degree in Human Resource Management

Associate CIPD

CIPD Level 5

Job description

Main area People Services Grade Band 5 Contract 12 months (Fixed term/secondment for 12 months to cover maternity leave. Various hours available) Hours

• Full time
• Part time

37.5 hours per week Job ref 110-AC241-1126

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ynysmeurig House Town Abercynon Salary £32,557 - £39,631 per annum, pro rata'd if part time Salary period Yearly Closing 23/11/2026 23:59

Band 5

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Are you ready to be part of a dynamic team focused on modern, responsive and people-centred HR services within a hybrid model?

Our People Services function is looking for an experienced and forward-thinking Advisor to join our established team at Cwm Taf Morgannwg University Health Board. If you are passionate about delivering compassionate, high-quality HR services and thrive in a collaborative, data-informed environment, we'd love to hear from you.

The People Services Advisor is an important and integral member of the People Directorate. They will support the Senior People Services Advisors and People Services Leaders in the delivery of a comprehensive range of professional proactive and reactive people activities and services across the Health Board. This will require them to use their generalist people knowledge, skills and experience, to coach and support managers and staff, as appropriate, in respect of a diverse range of employment relation matters.

The role currently supports hybrid working with a mixture of working from home, the office and various Health Board sites across the CTM portfolio with a high degree of autonomy in managing your own schedule within core working hours.

Main duties of the job

A day in the life of a People Services Advisor is fast-paced, varied and draws upon your professional credibility, integrity and drive to make a difference. You will regularly participate in activities with a high degree of autonomy which offer you the chance to:

1. Use and develop your technical employee relations skills to solve problems and provide best practice advice in people management processes.

2. Contribute to the design, testing and adoption of new people related technology and digitalisation opportunities, which will modernise our people practices and approaches and inform compassionate decision making.

3. Support scope, design and delivery of new HR products and services which address real needs across our teams.

4. Deliver on-line and face to face learning interventions to build confidence amongst our colleagues in the application of people policies and discretionary decision making.

5. Support our strategic People Directorate colleagues in the delivery of organisational change projects and HR solutions designed to meet our ambitious people priorities.

This post is a fixed term/secondment for 12 months to cover maternity leave. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

Working for CTM, you’ll enjoy:

• 28 days of annual leave (rising to 34) plus the option to buy up to 10 extra days.
• An NHS pension with a 23.7% employer contribution.
• Travel schemes, including cycle-to-work and car lease options.
• Family benefits: enhanced maternity/paternity leave and crèche facilities.
• In-house learning and career pathways across HR.
• Flexible hours and location options, including home, team base, and onsite work.
• A supportive team shaping the future of people services.
• Access to wellbeing services, free Welsh lessons, Blue Light discounts, and 50% off at onsite Starbucks cafes

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑list‑ing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our 'Croeso Candidate' booklet below for more information.

Person specification

Knowledge

• Working knowledge and understanding of relevant employment legislation, including ACAS Codes of Practice.
• Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above

Qualifications and/or Knowledge

• Degree in Human Resource Management or relevant subject or equivalent knowledge and experience gained by working in the profession.
• Associate Member of CIPD
• Level 5 CIPD

Experience

• Experience of applying and operating standard people policy, processes and practices e.g. disciplinary, grievance, capability, sickness absence management.

Equality and Diversity: We welcome applications from all protected groups under the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership, as well as those from the Armed Forces community.

Sponsorship: Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance .

Use of AI: We review applications against role‑specific criteria. Whilst AI tools can be helpful, applications that rely heavily on AI‑generated or generic content may not provide the necessary detail, which may reduce the chances of being shortlisted. To give your application the best chance, please ensure the information you provide is both accurate and authentic, and tailor your examples to the criteria in the Person Specification.

Correspondence: Please check your email regularly, as all recruitment correspondence will be sent to the address on your application. Applications are accepted in Welsh or English with no preference.

Additional information: We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including Disclosure and Barring Service checks and, where required, Professional Registration verification.

We are proud to be a living wage employer.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

Name Alexandra Wright, Job title People Services Leader, Email address [e-mail] Additional information

For further details / informal visits contact:

Name Helen Hoskins/Alexandra Wright/Michael Bartlett

Job title People Services Leader

Email address [e-mail]/ [e-mail]/ [e-mail]