People Partner

itsu; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative and growing brand in the fast-food sector is seeking a People Partner to drive people initiatives and enhance employee relations. This role is pivotal in collaborating with Operations Managers and stakeholders to align people strategies with business goals. You will leverage data to identify trends and foster a culture of engagement and collaboration. With flexible working arrangements, generous time off, and a vibrant workplace culture, this position offers a unique opportunity to influence and shape the future of the organization.

Benefits

Flexible working hours

Generous time off allowances

Free breakfast and snacks

50% off in all stores

Business events and socials

Qualifications

• 4+ years of experience in retail, hospitality, or QSR.
• Proactive and solution-oriented mindset for employee relations.

Responsibilities

• Partner with Operations Managers on people initiatives aligned with strategy.
• Advise on employee relations with fairness and consistency.

Skills

Employee Relations

Stakeholder Management

Data Analysis

Communication Skills

Commercial Awareness

Job description

We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

This is the job

The People Partner is a commercially driven advisor, partnering with Operations Managers and key stakeholders to deliver people and operational initiatives aligned with itsu’s strategy. A key focus is providing fair, consistent ER guidance while ensuring accountability within teams.

1. Partner with Operations Managers to deliver people initiatives that align with our strategy.
2. Advise and support General Managers on employee relations, resolving issues with fairness and consistency.
3. Leverage data and insights to identify trends and drive meaningful change.
4. Collaborate with our Learning & Development team to enhance management training and development.
5. Facilitate management succession planning, supporting recruitment needs, and development processes to strengthen succession bench.

This is you

1. 4+ years of experience in retail, hospitality, or QSR.
2. Expertise in employee relations and stakeholder management, with a proactive and solution-oriented mindset.
3. A data-driven approach to reporting and analysis, with a curiosity for turning insights into actions.
4. Strong communication skills and a passion for fostering engagement and collaboration.
5. Commercial awareness and a focus on aligning people strategies with business goals.

Perks & Benefits

1. A competitive salary
2. Flexible working, which consists of 2 days a week working from home, flexible working hours, and up to 2 weeks a year working from abroad
3. Generous time off allowances, which include up to 34 days holiday
4. Free breakfast and snacks available every day
5. A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
6. We cover a variety of different benefits such as physical, mental, financial, environmental, and social wellbeing.
7. An array of business events and socials throughout the year.

This job description is not an exhaustive list of your duties; you will be expected to perform different tasks as and when needed by the business, and your role will change and evolve as the business does.