People Partner

itsu; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a People Partner to drive people initiatives aligned with business strategy. This role focuses on employee relations, stakeholder management, and data-driven insights to foster engagement and collaboration. With a commitment to innovation and a supportive work environment, the company offers flexible working arrangements, generous time off, and a range of benefits aimed at enhancing employee wellbeing. If you're passionate about aligning people strategies with business goals and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Competitive Salary

Flexible Working

Generous Time Off

Free Breakfast and Snacks

Free Lunch in Office

50% Off in Stores

Wellbeing Benefits

Business Events and Socials

Qualifications

• 4+ years of experience in retail, hospitality, or QSR.
• Expert in employee relations with a proactive mindset.

Responsibilities

• Partner with Operations Managers to deliver people initiatives.
• Advise General Managers on employee relations and resolve issues.
• Leverage data to identify trends and drive change.

Skills

Employee Relations

Stakeholder Management

Data Analysis

Communication Skills

Commercial Awareness

Job description

this is us

We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is the job

The People Partner is a commercially driven advisor, partnering with Operations Managers and key stakeholders to deliver people and operational initiatives aligned with itsu’s strategy. A key focus is providing fair, consistent ER guidance while ensuring accountability within teams.

• Partner with Operations Managers to deliver people initiatives that align with our strategy.
• Advise and support General Managers on employee relations, resolving issues with fairness and consistency.
• Leverage data and insights to identify trends and drive meaningful change.
• Collaborate with our Learning & Development team to enhance management training and development.
• Facilitate management succession planning, supporting recruitment needs, and development processes to strengthen succession bench.

this is you

• 4+ years of experience in retail, hospitality, or QSR.
• expert in employee relations and stakeholder management, with a proactive and solution-oriented mindset.
• A data-driven approach to reporting and analysis, with a curiosity for turning insights into actions.
• Strong communication skills and a passion for fostering engagement and collaboration.
• Commercial awareness and a focus on aligning people strategies with business goals.

perks & benefits

• A competitive salary
• Flexible working, which consists of 2 days a week working from home, flexible working hours, and up to 2 weeks a year working from abroad
• Generous time off allowances, which include up to 34 days holiday
• Free breakfast and snacks available every day
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
• We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing.
• An array of business events and socials throughout the year.

This job description is not an exhausted list of your duties, you will be expected to perform different tasks as and when needed by the business, and you role will change and evolve as the business does.