People Operations Support Desk Lead

Grant Thornton UK LLP; Milton Keynes; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Job summary

Grant Thornton UK LLP is seeking a Support Desk Executive in Milton Keynes. You will provide in-depth HR policy guidance, handle contractual queries, and support managers and employees with people data and processes. The role emphasizes data accuracy, policy interpretation, and cross-system data integrity.

The successful candidate will work in a hybrid setup, engaging with managers, employees and stakeholders while supporting day-to-day HR activities and continuous improvement initiatives.

Qualifications

• Strong working knowledge of HR policy, contractual terms and people processes.
• Confident user of Workday, with the ability to investigate and correct transactions.
• High attention to detail and a focus on data quality.

Responsibilities

• Act as a knowledgeable first point of contact for people managers and employees.
• Provide policy interpretation and practical guidance on terms and notices.
• Deliver one-touch guidance to resolve queries at first contact.
• Advise on contractual terms, working patterns and changes.
• Support people managers with process tasks and responsibilities.
• Handle holiday, leaver and pay queries with care.
• Ensure data accuracy across HR systems and transactions.
• Identify opportunities to improve processes and feed back to the team.

Skills

HR policy knowledge

Data accuracy

Communication

Problem solving

Education

CIPD qualification (preferred)

Tools

Workday

Job description

Grant Thornton UK LLP is seeking a Support Desk Executive in Milton Keynes. You will provide in-depth HR policy guidance, handle contractual queries, and support managers and employees with people data and processes. The role emphasizes data accuracy, policy interpretation, and cross-system data integrity.

The successful candidate will work in a hybrid setup, engaging with managers, employees and stakeholders while supporting day-to-day HR activities and continuous improvement initiatives.