People Operations Specialist — Warehouse Growth

Zendbox Ltd; Whetsted; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Employee benefits platform

22 days holiday plus bank holidays

Career development

Job summary

Zendbox Ltd in Kent is seeking an experienced HR Operations Assistant to support our Human Resources, Operations and Resource Management teams. You will lead recruitment, onboarding, training, performance management and absence management in a fast-moving warehouse environment.

This role focuses on people development, workforce planning and HR compliance, with payroll support, reporting and day-to-day HR queries.

Qualifications

• Experience in a fast paced, high volume warehouse, fulfilment or operational environment.
• Previous HR, people management or resource planning experience.
• Strong communication skills with the ability to influence, coach and support managers.
• Excellent organisational and documentation skills.
• Experience managing absence processes, including return to work meetings and attendance improvement plans.
• Ability to analyse people, performance and labour data to support decision making.
• Proactive, resilient and comfortable working in a dynamic environment.
• Passion for people development, culture and continuous improvement.

Responsibilities

• Lead recruitment for warehouse and operational roles.
• Manage end to end onboarding and induction processes.
• Maintain accurate employee records, contracts and HR documentation.
• Support training plans, skills development and performance review cycles.
• Support managers with disciplinary, grievance and capability cases.
• Lead absence management, including monitoring attendance, generating reports, conducting return to work meetings and supporting managers with long term or repeated absence cases.
• Respond to dayHR queries from employees and managers.
• Assist with HR reporting, compliance tasks and payroll support.
• Monitor performance data and work with managers to achieve operational targets.
• Produce labour planning using existing software and forecasts aligned to operational demand.
• Ensure timesheet accuracy and support scheduling requirements.
• Promote a positive workplace culture focused on communication, wellbeing and accountability.
• Uphold safety, compliance and best practice across the warehouse environment.

Skills

Communication

Organisational skills

Absence management

HR processes

Data analysis

People development

Coaching & influence

Resilience

Job description

Zendbox Ltd in Kent is seeking an experienced HR Operations Assistant to support our Human Resources, Operations and Resource Management teams. You will lead recruitment, onboarding, training, performance management and absence management in a fast-moving warehouse environment.

This role focuses on people development, workforce planning and HR compliance, with payroll support, reporting and day-to-day HR queries.