HR Operations Assistant

Zendbox Ltd; Whetsted; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Employee benefits platform

22 days holiday plus bank holidays

Career development

Job summary

Zendbox Ltd in Kent is seeking an experienced HR Operations Assistant to support our Human Resources, Operations and Resource Management teams. You will lead recruitment, onboarding, training, performance management and absence management in a fast-moving warehouse environment.

This role focuses on people development, workforce planning and HR compliance, with payroll support, reporting and day-to-day HR queries.

Qualifications

• Experience in a fast paced, high volume warehouse, fulfilment or operational environment.
• Previous HR, people management or resource planning experience.
• Strong communication skills with the ability to influence, coach and support managers.
• Excellent organisational and documentation skills.
• Experience managing absence processes, including return to work meetings and attendance improvement plans.
• Ability to analyse people, performance and labour data to support decision making.
• Proactive, resilient and comfortable working in a dynamic environment.
• Passion for people development, culture and continuous improvement.

Responsibilities

• Lead recruitment for warehouse and operational roles.
• Manage end to end onboarding and induction processes.
• Maintain accurate employee records, contracts and HR documentation.
• Support training plans, skills development and performance review cycles.
• Support managers with disciplinary, grievance and capability cases.
• Lead absence management, including monitoring attendance, generating reports, conducting return to work meetings and supporting managers with long term or repeated absence cases.
• Respond to dayHR queries from employees and managers.
• Assist with HR reporting, compliance tasks and payroll support.
• Monitor performance data and work with managers to achieve operational targets.
• Produce labour planning using existing software and forecasts aligned to operational demand.
• Ensure timesheet accuracy and support scheduling requirements.
• Promote a positive workplace culture focused on communication, wellbeing and accountability.
• Uphold safety, compliance and best practice across the warehouse environment.

Skills

Communication

Organisational skills

Absence management

HR processes

Data analysis

People development

Coaching & influence

Resilience

Job description

Zendbox is a fast-growing, tech-led eCommerce fulfilment and distribution business in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions - and we’re now looking for an experienced HR Operations Assistant to support our next stage of growth.

About the Role

We are seeking a motivated and ambitious HR professional to support our Human Resources, Operations and Resource Management teams. This role plays a key part in the smooth running of our warehouse operation by leading recruitment, onboarding, training, performance management, absence management, workforce planning and overall people development.

Sitting at the heart of a fast paced, high growth ecommerce warehouse, you will help drive performance, quality and efficiency while supporting the development of our operational teams. If you are proactive, people focused and passionate about delivering results through strong workforce and resource management, we want to hear from you

Key Responsibilities

People Operations

• Lead recruitment for warehouse and operational roles.

• Manage end to end onboarding and induction processes.

• Maintain accurate employee records, contracts and HR documentation.

• Support training plans, skills development and performance review cycles.

• Support managers with disciplinary, grievance and capability cases.

• Lead absence management, including monitoring attendance, generating reports, conducting return to work meetings and supporting managers with long term or repeated absence cases.

• Respond today to dayHR queries from employees and managers.

• Assist with HR reporting, compliance tasks and payroll support.

Performance, Resource and Operational Support

• Monitor performance data and work with managers to achieve operational targets.

• Produce labour planning using existing software and forecasts aligned to operational demand.

• Ensure timesheet accuracy and support scheduling requirements.

• Promote a positive workplace culture focused on communication, wellbeing and accountability.

• Uphold safety, compliance and best practice across the warehouse environment.

Requirements

• Experience in a fast paced,high volumewarehouse, fulfilment or operationalenvironment.

• Previous HR, people management or resource planning experience.

• Strong communication skills with the ability to influence, coach and support managers.

• Excellent organisational and documentation skills.

• Experience managing absence processes, including return to work meetings and attendance improvement plans.

• Ability to analyse people, performance and labour data to support decision making.

• Proactive, resilient and comfortable working in a dynamic environment.

• Passion for people development, culture and continuous improvement.

• Experience in a fast paced,high volumewarehouse, fulfilment or operationalenvironment.

• Previous HR, people management or resource planning experience.

• Strong communication skills with the ability to influence, coach and support managers.

• Excellent organisational and documentation skills.

• Experience managing absence processes, including return to work meetings and attendance improvement plans.

• Ability to analyse people, performance and labour data to support decision making.

• Proactive, resilient and comfortable working in a dynamic environment.

• Passion for people development, culture and continuous improvement.

• Competitive salary £34,000 - £38,000 (DOE)

• Private healthcare and company pension

• Employee benefits platform

• 22 days holiday plus bank holidays

• Career development and the opportunity to grow with a fast-scaling business

• Supportive, ambitious culture where you can influence how we do things