People Operations Manager (22.5 hours per week)

The Carers' Centre; Bath; Hybrid; GBP 19,000 - 31,000; Part time

Benefits offered by this job

Hybrid working

5% employer pension contributions

Wellbeing day

Job summary

The Carers’ Centre in Bath is seeking an experienced people and operations professional for a permanent 22.5-hour role combining homeworking with time at the Bath office. The actual annual pay is £19,276.92 (£31,699.83 FTE).

The role focuses on developing HR policies, supporting managers, and leading operational improvements to enhance staff welfare and effectiveness. CIPD Level 5, or progress towards it, is required.

Qualifications

• HR knowledge and operational judgement to turn requirements into clear processes.
• Organised, proactive and able to build relationships with managers and external partners.
• CIPD Level 5, or progress towards it, is required.

Responsibilities

• Develop people policies, procedures and guidance for managers to apply consistently.
• Support performance management across the employee lifecycle.
• Advise staff and managers on HR issues, learning needs and wellbeing.
• Oversee administration, HR records and DBS processing.
• Work with the Deputy CEO on compliance and data-protection practice.
• Improve operational processes, create procedures and templates.
• Coach managers and deliver guidance or training.
• Oversee HR indicators and support quality assurance.

Skills

HR knowledge

Operational judgement

Process design

Relationship building

Education

CIPD Level 5 or progress towards it

Job description

ABOUT THE ROLE

The Carers’ Centre is seeking an experienced people and operations professional to improve how its teams work and support managers to lead effectively. This is a permanent, 22.5-hour role, combining homeworking with time at the Bath office. Actual annual pay is £19,276.92 (£31,699.83 FTE).

RESPONSIBILITIES

• Develop people policies, procedures and practical guidance, helping managers apply them consistently.
• Contribute to the people strategy and support performance management throughout the employee lifecycle.
• Advise staff and managers on HR issues, learning needs and wellbeing.
• Manage administration and volunteer officers, setting priorities and supporting development.
• Work with the Deputy CEO on employment, equality and health-and-safety compliance; support data-protection practice.
• Improve operational processes, create procedures and templates, and help colleagues implement change.
• Coach managers and deliver guidance or training where needed.
• Oversee administration, HR records and DBS processing; report HR indicators and support quality assurance.
• Work within budgets and contribute relevant information to funding applications.

ABOUT YOU

You will bring HR knowledge, operational judgement and the ability to turn requirements into clear, usable processes. You should be organised, proactive and confident building relationships with managers, colleagues and external partners. CIPD Level 5, or progress towards it, is required.

WORKING ARRANGEMENTS AND BENEFITS

Flexible start and finish times, hybrid working and family-friendly policies support work/life balance. Benefits include employer pension contributions of 5% after probation, enhanced sick pay, annual leave and a wellbeing day, service-related leave increases, discounts and parking.