People Operations Manager

Frazer Jones (US); Bath; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Influential role

Exposure to senior leadership

Career opportunity

Supportive environment

Long-term growth potential

Job summary

The SR Group (UK) Limited is seeking an experienced People Operations Manager to join the Bath team, balancing operational excellence with strategic HR initiatives. You will lead a small People team, oversee day-to-day services, and partner with senior leaders to deliver a positive and high-performing employee experience.

As People Operations Manager, you will drive process improvements across the employee lifecycle, advise managers on employee relations, recruitment, performance, and

Qualifications

• Experience in a People Operations or HR Manager role.
• CIPD Level 5 or equivalent practical experience.
• Strong knowledge of employment law and HR best practice.
• Experience managing employee relations from start to finish.
• Track record of improving processes and service delivery.
• Experience leading, coaching, or developing team members.
• Ability to influence stakeholders at all levels.
• Excellent organisational skills and multi-priority management.

Responsibilities

• Lead and develop a small People team with a focus on service delivery.
• Provide expert guidance to managers on employee-related matters.
• Oversee recruitment activity from planning to onboarding.
• Manage employee relations matters and complex casework.
• Drive improvements across people processes, systems and policies.
• Support talent development, performance management and succession planning.
• Assist with organisational change projects and workforce planning.
• Support compensation, benefits and benchmarking exercises.
• Ensure compliance with employment legislation and governance.
• Produce and analyse people data to support decision making.

Skills

People Operations

HR Manager experience

Employee relations

Stakeholder management

Team leadership

Process improvement

HR policy

Organisational skills

Education

CIPD Level 5

Job description

We’re supporting an established organisation in the search for an experienced People Operations Manager to join their team in Bath.

This is a fantastic opportunity for a proactive HR professional who enjoys balancing operational excellence with strategic people initiatives. You’ll lead a small team, oversee the day-to-day delivery of people services, and work closely with leaders across the business to ensure a positive and high-performing employee experience.

The Opportunity

As People Operations Manager, you’ll be responsible for ensuring the people function operates effectively, efficiently, and in line with business objectives. You’ll play a key role in supporting managers, developing processes, and driving continuous improvement across the employee lifecycle.

Key Responsibilities

• Leading and developing a small People team, ensuring excellent service delivery
• Providing expert guidance and support to managers on employee-related matters
• Overseeing recruitment activity, from workforce planning through to onboarding
• Managing employee relations matters and supporting complex casework
• Driving improvements across people processes, systems, and policies
• Supporting talent development, performance management, and succession planning initiatives
• Assisting with organisational change projects and workforce planning activities
• Supporting compensation, benefits, and benchmarking exercises
• Ensuring compliance with employment legislation and internal governance requirements
• Producing and analysing people data to support decision-making and identify trends

About You

We’re looking for an experienced HR professional who combines strong operational knowledge with a collaborative and solutions-focused approach.

You’ll ideally bring:

• Previous experience in a People Operations or HR Manager role
• CIPD Level 5 qualification or equivalent practical experience
• Strong knowledge of employment law and HR best practice
• Experience managing employee relations matters from start to finish
• A track record of improving processes and enhancing service delivery
• Experience leading, coaching, or developing team members
• The confidence to build relationships and influence stakeholders at all levels
• Strong organisational skills with the ability to manage multiple priorities

What’s on Offer?

• A varied and influential role with genuine scope to make an impact
• The opportunity to lead and enhance people operations across the organisation
• Exposure to senior leadership and wider business initiatives
• A supportive environment where your expertise will be valued
• Long-term career opportunity within an established organisation

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.