People Operations Officer

Brook Street; Sevenoaks; Hybrid; GBP 23,000 - 31,000; Full time

Job summary

Brook Street in Sevenoaks, Kent is seeking a proactive People Operations Officer to support employees and managers across the entire employee lifecycle. You will be the first point of contact for HR enquiries, handle the inbox, issue offers and contracts, and coordinate onboarding.

The role offers hybrid working after a two-week in-office training period, with Tuesdays and Wednesdays in the office and up to three days per week from home, plus occasional additional office attendance.

Qualifications

• Strong administration experience in a busy office.
• HR administration experience including contracts and onboarding.
• Excellent organisational skills and high attention to detail.
• Strong IT skills with confidence using multiple systems.
• Outstanding communication and customer service abilities.
• Ability to manage a high workload and prioritise tasks confidentially.

Responsibilities

• Be the first point of contact for HR inquiries and manage the shared inbox.
• Provide first-line advice on people-related matters and issues.
• Issue offer letters, contracts and amendments.
• Support end-to-end recruitment and onboarding activities.
• Complete pre-employment checks and right-to-work documents.
• Coordinate new starter onboarding and induction activities.
• Process payroll-related administration and maintain records.
• Support absence management and Occupational Health referrals.
• Maintain HR systems and ensure accurate documentation.
• Deliver excellent service while handling sensitive information.

Skills

Administration experience

HR administration

Contracts & onboarding docs

Organisation & detail

IT skills

Communication & customer service

Workload prioritisation

Confidential handling

Job description

People Operations Officer

Location: Sevenoaks, Kent
Salary: £27,184 per annum
Hours: Monday to Thursday 9:00am to 5:00pm, Friday 9:00am to 4:30pm (30-minute lunch break) Hybrid working

Join a Growing People & Culture Team

Are you an experienced administrator with HR experience looking for your next challenge? Do you thrive in a busy, fast-paced environment where no two days are the same?

We are seeking a proactive and highly organised People Operations Officer to join a growing People & Culture team. This is a fantastic opportunity to play a key role in supporting employees and managers across the entire employee lifecycle, while developing your HR knowledge and experience within a supportive organisation.

About the Role

As the first point of contact for HR-related enquiries, you will provide exceptional support to employees and managers, ensuring a professional and efficient service at all times.

Key responsibilities include:

• Managing the shared HR inbox and responding to employee queries
• Providing first-line advice and guidance on people-related matters
• Issuing offer letters, contracts and contractual amendments
• Supporting end-to-end recruitment and onboarding activities
• Completing pre-employment checks, right-to-work documentation and compliance processes
• Coordinating new starter onboarding and induction activities
• Processing payroll-related administration and maintaining employee records
• Supporting absence management processes and Occupational Health referrals
• Maintaining accurate HR systems and documentation
• Delivering excellent customer service while handling sensitive and confidential information

About You

To be successful in this role, you will have:

• Strong administration experience within a busy office environment
• Previous HR administration experience
• Experience issuing contracts, offer letters and onboarding documentation
• Excellent organisational skills and attention to detail
• Strong IT skills and confidence using multiple systems
• Outstanding communication and customer service skills
• The ability to manage a high workload and prioritise effectively
• A professional and confidential approach when handling sensitive information

Hybrid Working

Following an initial training period of two weeks in the office (Monday to Thursday, 9am to 5pm), the role offers hybrid working with:

• Tuesdays and Wednesdays in the office (fixed and non-negotiable)
• Up to three days per week working from home
• Additional office attendance may occasionally be required

Please note: Due to the location and limited public transport links, access to your own transport is highly beneficial.

If you are a strong administrator with HR experience who enjoys working in a people-focused environment, we would love to hear from you.