People Operations Manager

Rockliffe Hotel, Golf & Spa Resort; Tees Valley; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Staff Meals

Employee Assistance Programme

Job summary

Rockliffe Hotel, Golf & Spa Resort is seeking a People Operations Manager to lead day-to-day HR operations and deliver a responsive service across recruitment, onboarding and the employee journey. You will work closely with the People Business Partner and the wider team to ensure processes are accurate, compliant and supportive, fostering a great colleague experience at Rockliffe.

We value detail, confidentiality and collaborative working, with exposure to payroll liaison, benefits and data

Qualifications

• Good generalist HR and People operations experience with a CIPD Level 5 or working towards.
• Experience supporting managers with employee relations and the employee lifecycle.
• Strong knowledge of People processes, policies, systems and employment practices.
• Experience of payroll liaison and employee benefits.
• Excellent attention to detail and confidentiality when handling colleague information.
• Commitment to providing a great colleague experience.

Responsibilities

• Lead the day-to-day delivery of People operations across the employee lifecycle.
• Support recruitment, onboarding and the wider colleague journey, delivering a great experience from day one.
• Maintain colleague records, payroll liaison, benefits and People systems.
• Be a trusted advisory source for managers on employee relations, absence, policies and People matters.
• Ensure People practices are fair, compliant and well-documented.
• Protect confidential colleague information and keep records accurate.
• Build positive relationships with colleagues, managers and external partners.
• Identify opportunities to simplify and improve People processes.

Skills

HR operations

Employee relations

Payroll liaison

People data management

Education

CIPD Level 5

Job description

People Operations Manager

Location: Rockliffe, Darlington

Salary: £37,132 per annum

Hours: Fulltime - 40 hours per week

Reporting to: People Business Partner

Responsible for: People Team Assistant, People Advisor

Join Our People Team at Rockliffe:

This is an exciting time to join Rockliffe as our People Operations Manager, following significant investment and as we refresh and strengthen our approach to People. You’ll play an important role in helping us create a great working experience for every colleague.

Working closely with our People Business Partner and wider People Team, you’ll lead the day-to-day delivery of People operations, ensuring colleagues and managers receive a responsive, professional and genuinely supportive service throughout recruitment, onboarding and the wider employment journey.

We’re looking for someone with strong HR operational knowledge and a real passion for people. You’ll enjoy getting the detail right, improving how things work and building positive relationships across the business. Most importantly, you’ll recognise that behind every process, policy and system isa colleague who deserves a great experience

What you will be doing:

As People Operations Manager, you will take responsibility for the smooth and effective delivery of people processes throughout the employee lifecycle, including:

• Helping our People Team deliver a friendly, responsive and high-quality service to colleagues and managers every day
• Supporting recruitment, onboarding and the wider colleague journey, helping to create a great experience from day one
• Keeping our People processes running smoothly, including colleague records, payroll liaison, benefits and People systems
• Being a trusted and approachable source of advice for managers on employee relations, absence, policies and everyday People matters
• Helping to make sure our People practices are fair, consistent and compliant with employment legislation and our policies
• Taking care of confidential colleague information, ensuring our records and People data are accurate and up to date
• Building positive relationships with colleagues, managers, leaders and our external partners
• Spotting opportunities to make things simpler, better and more efficient, and helping us continually improve how we work
• Playing an active part in creating a healthy, safe, supportive and inclusive workplace where colleagues can thrive
• Working closely with the wider People Team to bring People initiatives to life and support the priorities of the business and line manage a People Advisor and People Team Apprentice

What We’re Looking For:

We are looking for an experienced People professional who is approachable, organised and confident working in a busy operational environment.

You will ideally bring:

• Good generalist HR and People operations experience with a minimum of CIPD Level 5 or working towards
• Experience supporting managers with employee relations and the employee lifecycle
• Strong knowledge of People processes, policies, systems and employment practices
• Experience of payroll liaison and employee benefits
• Excellent attention to detail and confidence working with confidential colleague information
• A genuine commitment to providing a great colleague experience

Above all, we are looking for someone who enjoys being part of a collaborative People Team and wants to make a positive difference to working life at Rockliffe.

What Success Looks Like:

You will be a trusted and approachable point of contact for colleagues and managers, known for providing reliable, practical and thoughtful People support.

Our People processes will run smoothly, information will be accurate, colleagues will receive timely support, and managers will feel confident coming to the People Team for guidance. You will also continually look for opportunities to improve how we work, helping us create an efficient People function and an employee experience that supports our ambition to be an employer of choice.

About Rockliffe:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”