People Operations Manager

Hearing-Dogs-For-Deaf-People; Princes Risborough; Hybrid; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Employee Assistance Programme

Death in Service Payment

Annual leave enhancements recognising長

Job summary

Hearing-Dogs-For-Deaf-People is hiring a People Operations Manager to lead day-to-day people operations across recruitment, payroll, and HR systems. Based hybrid at The Grange, Saunderton, Princes Risborough, you’ll partner with the Interim Head of HR to improve service delivery and employee experience.

You will drive SLA achievement, oversee data accuracy, and support policy development while managing a team and advocating process improvements across the People and Culture function.

Qualifications

• Experience leading day-to-day People and Culture operations.
• Line manages the People Team Executive.
• Experience with HR systems and payroll interfaces.

Responsibilities

• Lead the day-to-day operations of the People and Culture team.
• Line manage the People Team Executive.
• Oversee employee data management and HR system accuracy.
• Support allocation of resources to meet SLAs and manage projects.
• Manage recruitment in collaboration with the People Team Executive.
• Manage monthly payroll in collaboration with the People Team Executive.
• Support policies and procedures for employees.
• Drive continuous improvement of people operations and automation opportunities.

Skills

Organisational skills

Project management

Talent attraction

HR Systems

Communication

Excel

PowerBI

HR policies

Tools

Sage People

Job description

People Operations Manager

Application Deadline: 20 October 2026

Department: People Experience

Employment Type: Permanent - Full Time

Location: The Grange

Compensation: £37,000 - £41,000 / year

Description

Job title: People Operations Manager

Responsible to: Interim Head of HR

Based: Hybrid - The Grange, Saunderton, Princes Risborough

Contract: Permanent

We are looking for a People Operations Manager to lead the day-to-day delivery of our people operations, ensuring effective processes, strong systems and a positive experience throughout the employee lifecycle. You’ll oversee recruitment activity, support managers to recruit great people, and work with colleagues to continuously improve how our people services are delivered.

Key Responsibilities

• Leading the day to day operations of the People and Culture team
• Line management of the People Team Executive
• Oversee employee data management and HR System accuracy (Sage People and payroll interface)
• Support the allocation of team resources to ensure Service Level Agreements (SLAs) are met and projects are managed
• Manage the recruitment process in collaboration with the People Team Executive
• Manage the monthly payroll process with the People Team Executive
• Support the People and Culture team with policies and procedural aspects for employees
• Drive continuous improvement of people operations, identifying automation or efficiency opportunities

Skills, Knowledge and Expertise

• Organisational and process improvement skills
• Project management
• Talent attraction and recruitment
• People team experience including HR Systems
• Excellent communication and interpersonal skills
• Proficient use of Excel and PowerBI to create and maintain people dashboards
• Understanding of people related policies and procedures

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service
• Day off for your birthday
• Defined contribution group personal pension plan
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Eye care
• Hearing tests
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops
• Pet Dog Policy