People Operations Manager

Frazer Jones; Bath; On-site; GBP 50,000 - 70,000; Full time

Job summary

Frazer Jones is supporting an established organisation in Bath in the search for an experienced People Operations Manager to join their team. You will lead a small People team, oversee day-to-day delivery of people services, and work closely with leaders to ensure a positive, high-performing employee experience.

As People Operations Manager, you will drive operational excellence with strategic initiatives across recruitment, employee relations, talent development, performance management, and

Qualifications

• Experience in a People Operations or HR Manager role.
• CIPD Level 5 qualification or equivalent practical experience.
• Strong knowledge of employment law and HR best practice.

Responsibilities

• Lead and develop a small People team, ensuring excellent service delivery.
• Provide expert guidance to managers on employee-related matters.
• Oversee recruitment activity from workforce planning through onboarding.
• Manage employee relations matters and support complex casework.
• Drive improvements across people processes, systems, and policies.
• Support talent development, performance management, and succession planning.
• Assist with organisational change projects and workforce planning.
• Support compensation, benefits, and benchmarking exercises.
• Ensure compliance with employment legislation and internal governance requirements.
• Produce and analyse people data to support decision-making and identify trends.

Skills

People operations

HR leadership

Employee relations

Workforce planning

Data analysis

Change management

Education

CIPD Level 5

Tools

HR systems

Job description

Frazer Jones is supporting an established organisation in the search for an experienced People Operations Manager to join their team in Bath.

This is a fantastic opportunity for a proactive HR professional who enjoys balancing operational excellence with strategic people initiatives. You'll lead a small team, oversee the day-to-day delivery of people services, and work closely with leaders across the business to ensure a positive and high-performing employee experience.

The Opportunity

As People Operations Manager, you'll be responsible for ensuring the people function operates effectively, efficiently, and in line with business objectives. You'll play a key role in supporting managers, developing processes, and driving continuous improvement across the employee lifecycle.

Key Responsibilities

• Leading and developing a small People team, ensuring excellent service delivery
• Providing expert guidance and support to managers on employee-related matters
• Overseeing recruitment activity, from workforce planning through to onboarding
• Managing employee relations matters and supporting complex casework
• Driving improvements across people processes, systems, and policies
• Supporting talent development, performance management, and succession planning initiatives
• Assisting with organisational change projects and workforce planning activities
• Supporting compensation, benefits, and benchmarking exercises
• Ensuring compliance with employment legislation and internal governance requirements
• Producing and analysing people data to support decision-making and identify trends

About You

We're looking for an experienced HR professional who combines strong operational knowledge with a collaborative and solutions-focused approach.

You'll ideally bring:

• Previous experience in a People Operations or HR Manager role
• CIPD Level 5 qualification or equivalent practical experience
• Strong knowledge of employment law and HR best practice
• Experience managing employee relations matters from start to finish
• A track record of improving processes and enhancing service delivery
• Experience leading, coaching, or developing team members
• The confidence to build relationships and influence stakeholders at all levels
• Strong organisational skills with the ability to manage multiple priorities

What's on Offer?

• A varied and influential role with genuine scope to make an impact
• The opportunity to lead and enhance people operations across the organisation
• Exposure to senior leadership and wider business initiatives
• A supportive environment where your expertise will be valued
• Long-term career opportunity within an established organisation