People & Operations Lead for Executive Support & Growth

Hales Group Ltd; Bury St Edmunds; On-site; GBP 35,000 - 40,000; Full time

Job summary

Hales Group Ltd, near Bury St Edmunds, is seeking a People and Operations Coordinator for a permanent role offering £35,000-£40,000 per annum DOE.

The role provides high-level support to the Managing Director and Leadership Team, diaries management, HR administration, onboarding, payroll prep and continuous improvement of systems and processes. It combines executive support with people operations and facilities coordination.

Qualifications

• Experience in a business support, administration, coordination, operations support or executive assistant role.
• Excellent organisational and planning skills.
• Strong Microsoft 365 skills, particularly Outlook, Excel, Teams and PowerPoint.
• High levels of digital literacy and confidence working across multiple systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to handle confidential information appropriately.
• A proactive, solutions-focused approach.

Responsibilities

• Provide high-level executive support to the Managing Director and Leadership Team, acting as a trusted and proactive business partner.
• Manage complex diaries, schedules, meetings and competing priorities.
• Coordinate leadership meetings, agendas, minutes, action logs and follow-up activities, ensuring actions are completed in a timely manner.
• Prepare professional reports, presentations, correspondence and meeting materials.
• Support company-wide communications.
• Prepare employment contracts, offer letters and employee correspondence.
• Maintain accurate employee records, HR systems and personnel documentation.
• Coordinate onboarding, inductions, probation processes and employee lifecycle activities.
• Support managers with absence management, return-to-work processes and general people administration.
• Maintain training, compliance and people-related records.
• Coordinate recruitment administration and candidate communications.
• Produce HR reports, management information and people metrics.
• Support employee wellbeing, engagement and recognition initiatives.
• Prepare and validate payroll information for submission to the external payroll provider.
• Process payroll changes, including starters, leavers, salary amendments and employee updates.
• Manage payroll queries, pension administration and employee expenses.
• Maintain accurate payroll, expense and financial records.
• Create, maintain and analyse trackers, dashboards and management reports.
• Ensure data accuracy across multiple business systems and platforms.
• Identify opportunities to improve efficiency through technology, automation and process improvement.
• Support the implementation of new systems, tools and ways of working.
• Oversee the smooth day-to-day running of the office environment.
• Coordinate facilities management, maintenance activities and contractor relationships.
• Manage office supplies, purchasing and supplier relationships.
• Support Health & Safety administration and compliance requirements.
• Organise employee events, wellbeing initiatives and company activities.
• Build strong working relationships across office-based and operational teams, contributing to a positive and collaborative workplace culture.
• Drive continuous improvement initiatives, helping to develop scalable and efficient business processes.

Skills

Organisational skills

Digital literacy

Written and verbal communication

Attention to detail

Confidential information handling

Proactive problem solving

Tools

Outlook

Excel

Teams

PowerPoint

Job description

Hales Group Ltd, near Bury St Edmunds, is seeking a People and Operations Coordinator for a permanent role offering £35,000-£40,000 per annum DOE.

The role provides high-level support to the Managing Director and Leadership Team, diaries management, HR administration, onboarding, payroll prep and continuous improvement of systems and processes. It combines executive support with people operations and facilities coordination.