People Operations Coordinator — Live Events & Staffing

Global Sports Jobs Limited; Cheltenham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Healthcare support

23 days annual leave

Life assurance

Meals on duty

Competitive pay

Learning & development

Live events experience

Career growth

Job summary

The Jockey Club Experiences, based at Cheltenham Racecourse, is seeking an entry-level People Operations Officer to support staffing, recruitment and employee experience across Exeter, Wincanton and Cheltenham venues. Regular travel to live race days is essential.

You will help ensure the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences, working closely with operational teams and race-day managers.

Qualifications

• Keen interest in people and events industry.
• Confident communicator who builds relationships at all levels.
• Highly organised with the ability to manage multiple priorities.
• Strong administrative and IT skills.
• Proactive, solution-focused and adaptable.
• Ability to influence and support others effectively.
• Full UK driving licence (essential).
• Willingness and ability to travel regularly to Exeter and Wincanton for live race days, and to support race days at Cheltenham and other Southwest/Jockey Club locations as required.

Responsibilities

• Plan, manage and deliver staffing levels and requirements for events across Exeter and Wincanton Racecourses, ensuring workforce needs are effectively planned and fulfilled.
• Work closely with operational teams to support recruitment, performance and employee experience across multiple venues, ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
• Recruit, onboard and train casual staff, and build and maintain a reliable pool of event staff.
• Support talent attraction and retention initiatives.
• Support rota planning, forecasting and labour cost control.
• Assist with payroll processes, ensuring accuracy and deadlines are met.
• Ensure people compliance, including right-to-work checks.
• Act as the first line of contact for staff-related queries on race days and support managers with employee relations matters.
• Build key relationships with General Managers, Heads of Departments, the wider home team and client partners.
• Encourage employee engagement and development, promote a positive, inclusive and high-performing team culture, and support health and safety initiatives and a culture of safety and accountability.

Skills

People oriented

Communication

Organisational skills

Administrative skills

IT skills

Travel willingness

Driving licence

Stakeholder management

Job description

The Jockey Club Experiences, based at Cheltenham Racecourse, is seeking an entry-level People Operations Officer to support staffing, recruitment and employee experience across Exeter, Wincanton and Cheltenham venues. Regular travel to live race days is essential.

You will help ensure the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences, working closely with operational teams and race-day managers.