Operations Executive

The Jockey Club; Warwick; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cashback

25 days annual leave

Eyecare vouchers

Ride to work cycle scheme

Retail discounts

Free event access for self and up to 3

Job summary

The Jockey Club is seeking an Operations Executive to play a pivotal role in raceday and event delivery across our venues. You will help plan, coordinate and oversee day-to-day operations, ensuring safety, high presentation standards and a seamless customer experience.

In addition to event support, you will manage casual staff, handle recruitment and rosters, and contribute to budget and cost-control activities. A proactive, organized team player is essential for success.

Qualifications

• Experience coordinating operations or events in a fast-paced setting.
• Proactive problem-solver with ownership and initiative.
• Excellent communicator capable of building relationships.

Responsibilities

• Support planning and delivery of racedays and events to high standards.
• Act as Duty Manager, perform checks and ensure venue safety.
• Coordinate contractors and external partners for seamless service.
• Collaborate with internal teams on event planning and setup.
• Manage casual raceday staff, including recruitment and rosters.
• Maintain health and safety records and promote safety culture.
• Oversee equipment, facilities and site services; resolve issues promptly.
• Support budget management, purchasing and cost control.

Skills

Operational coordination

Event planning

Team supervision

Problem solving

Communication

Time management

Job description

We have a fantastic opportunity for an enthusiastic Operations Executive to join our team. This varied and fast-paced role is at the centre of raceday and event delivery, providing the opportunity to make a real impact on the customer experience while supporting the smooth day-to-day operation of the Racecourse.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Operations Executivewill

• Support the planning and delivery of all racedays and events, ensuring operations run safely, efficiently and to the highest standards.
• Act as Duty Manager for racedays and events, carrying out event checks and ensuring excellent venue presentation and safety compliance.
• Coordinate contractors and external partners, including security, stewarding, cleaning and other operational services, to deliver a seamless customer experience.
• Work closely with internal teams to support event planning, logistics and operational set-up, ensuring every event is delivered successfully.
• Manage raceday casual staff, including recruitment, rota planning, payroll administration and on-the-day coordination.
• Maintain health and safety records, support compliance activities and play an active role in promoting a strong safety culture across the Racecourse.
• Oversee operational equipment, facilities and site services, ensuring issues are identified and resolved promptly to maintain high standards.
• Support budget management, purchase orders, invoicing and cost control, helping to drive an efficient and commercially focused operation.

About you

• Experience coordinating operations or events in a fast-paced environment, with the ability to remain calm under pressure.
• A proactive problem-solver who takes ownership, uses initiative and sees tasks through to completion.
• An excellent communicator, comfortable building positive relationships with colleagues, customers, contractors and partners.
• A highly organised individual with strong time management skills and the ability to prioritise a varied workload effectively.
• A collaborative team player who can positively influence others and contribute to a high-performing culture.
• Detail-oriented, with a commitment to delivering high standards and exceptional customer experiences.
• Flexible and adaptable, with a willingness to work evenings, weekends and travel when required to support operational needs.
• Passionate about events and operations, taking pride in delivering safe, successful and memorable experiences every time.

What we offer in return

• Competitive salary, aligned to experience, skills and market benchmarks, together with a comprehensive benefits package.
• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.