People Operations Coordinator

Lewis Silkin; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive HR Operations professional to support their People Operations team. This role offers a unique opportunity to engage in various HR processes, including payroll and employee lifecycle management. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and organizational skills while delivering excellent customer service. Join a diverse and inclusive workplace that values innovative ideas and perspectives, where your contributions will make a real impact on the HR function and the wider organization.

Qualifications

• Experience in an HR team environment with payroll processing.
• Strong communication and organizational skills are essential.

Responsibilities

• Managing onboarding and leaver processes efficiently.
• Providing guidance on payroll-related queries and maintaining HR data accuracy.

Skills

HR systems experience

Customer service

Problem-solving

Communication skills

Organizational skills

Attention to detail

Job description

Working within the People Operations and wider HR Team, this role supports the day-to-day delivery of HR and Payroll processes and proactively collaborates with team members to support their client groups. This is a generalist role that offers exposure to HR information systems, employee lifecycle, payroll, and operational HR. You will be responsible for providing excellent customer service and resolving HR Operations queries promptly and effectively. Success in this role requires being thoughtful, resourceful, team-oriented, and customer-focused.

Please note, this role is a 12-month Fixed Term Contract.

Key duties and responsibilities

This role will serve as the first point of contact for HR queries.

Specific duties include, but are not limited to:

• Managing the onboarding process, including drafting offer letters and contracts, creating system records, and coordinating with relevant departments for IT setup.
• Handling leaver processes, liaising with HR Managers/Officers, and updating payroll accordingly.
• Preparing contractual change documentation such as changes in hours, roles, locations, or promotions.
• Providing guidance to staff on payroll-related queries and conducting regular reconciliations.
• Offering day-to-day HR guidance on policies, procedures, and processes.
• Maintaining HR system data accuracy and timeliness, including updates to salary, hours, benefits, and personal details.
• Responding promptly to HR queries and documenting processes for efficiency and improvement.
• Supporting colleagues during peak periods or absences within the HR team.

Compliance

• Ensuring completion of pre-employment screening and escalation of issues, including right-to-work checks.
• Maintaining compliance with local legislation and statutory requirements.
• Managing staff files to ensure proper record-keeping.
• Collaborating with the HR team to audit HR system data.

About you

The ideal candidate will have a professional demeanor and excellent communication skills. They should be highly organized, proactive, confident, and able to work independently. The candidate must thrive in a busy, fast-paced environment, be flexible, cooperative, and willing to learn.

Desired experience

• Experience working within an HR team environment.
• At least one year's experience processing monthly payroll.
• Experience with HR systems.

Desired skills and abilities

• Customer-focused with confident communication skills across all levels.
• Curious mindset with strong problem-solving skills.
• High attention to detail.
• Excellent organizational skills and ability to work under pressure.
• Understanding of busy HR functions and basic payroll concepts such as statutory payments and HMRC checklists.
• Commitment to confidentiality of sensitive data.

Additional information

At Lewis Silkin, our ethos is simple: we aim to do our best for our clients, our people, and our communities. We value diversity and an inclusive workplace that fosters ideas, perspectives, and skills. We support candidates throughout the recruitment process, including adjustments or flexible working requests. All applicants will be considered fairly. For adjustments or discussions about flexible working, please contact our recruitment team at [e-mail].