People Operations Administrator

Eversheds Sutherland; Birmingham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working policy

Flexible working options

Health and wellbeing support

Diversity and inclusion program

Career development and training

Job summary

Eversheds Sutherland is recruiting a People Operations Administrator in Birmingham city centre for a hybrid role requiring 3 days onsite. You will support onboarding, pre-employment screening and HR processes while coordinating across HR, Payroll, IT and Facilities.

The role emphasizes improving candidate experience and HR service delivery. You will work with a professional, energetic team at the heart of the employee experience, handling multiple stakeholders and adapting to changing

Qualifications

• Experience in high-volume HR administration in a professional services environment.
• Ability to prioritise and manage high volumes of work with accuracy and excellent service delivery.
• Focus on delivering a positive employee experience.
• Proactive mindset with curiosity to identify improvements and changes.
• Experience in an international business context.

Responsibilities

• Manage onboarding process from offer through to successful integration.
• Create and issue contracts of employment.
• Coordinate onboarding activities across HR, Payroll, IT, Facilities and hiring managers.
• Maintain timely communications with candidates, line managers and recruiters.
• Oversee end-to-end pre-employment screening and Right to Work checks.
• Support the People Operations team and contribute to process improvements.

Skills

HR administration

Onboarding

Communication (English)

Relationship management

Team collaboration

Tools

MS Word

Excel

Job description

Select how often (in days) to receive an alert:

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

The opportunity

The purpose of the role is to provide a seamless and efficient onboarding experience for all candidates joining the firm across our UK and international offices. We constantly look for new and smarter ways of working so your thoughts and ideas will always be heard.

Our team

A fantastic opportunity has arisen for a People Operations Administrator to join People Services within the People Operations team based in Birmingham city centre. This is a hybrid role, with a current requirement of working 3 days onsite in the Birmingham office.

Eversheds Sutherland prides itself on being a great place to work. The People Operations team is a HR Shared Service which is at the very heart of the employee experience. You will work as part of a professional and energetic team that is at a pivotal point of change, introducing new technology to enhance our HR service delivery. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. You can expect to achieve professional satisfaction by using your skills to the full.

To ensure full coverage and flexibility for our clients, this role operates on a rotating shift pattern. You’ll work across early (8:30am–4:30pm), mid (9:00am–5:00pm), and late (9:30am–5:30pm) shifts, providing variety in your working day while supporting a collaborative team environment.

Role and key responsibilities

You will work closely with internal and external teams so will need to have an excellent ability to manage relationships and expectations. You’ll be working on a variety of processes which will include and not be limited to:

Managing the onboarding process

• Creating and issuing contracts of employment
• Overseeing the onboarding journey from offer acceptance through to successful integration into the business.
• Coordinating onboarding activities across HR, Payroll, IT, Facilities and hiring managers to ensure all necessary arrangements are in place and provide a seamless new starter experience.
• Maintaining effective communication with candidates, line managers, and internal recruiters throughout the onboarding process, providing timely updates, managing queries via phone and email, setting clear expectations, and ensuring a consistent and positive onboarding experience.

Pre-employment screening

• Coordinate and manage the end-to-end pre-employment screening process, including background checks, reference verification, qualification checks and other jurisdiction-specific requirements. Monitor screening progress, follow up on outstanding actions and ensure all pre-employment requirements are successfully completed prior to the employee's start date.
• Conduct Right to Work checks in line with immigration legislation and company procedures, ensuring all required documentation is obtained, verified, recorded and retained appropriately.

Supporting the People Operations team

• Provide administrative support across various stages of the employee lifecycle as required.
• Supporting ad hoc projects
• Contribute to process improvements to enhance candidate experience and operational efficiency.

Skills and experience

We're keen to speak to candidates with the following skills and experience:

• Experience of working in a high volume HR administration role, ideally in a professional services environment.
• Ability to prioritise and manage high volumes of work, maintain quality and accuracy and provide excellent service delivery
• Ability to put the employee experience at the heart of all tasks
• Proactive, willing to challenge and curiosity to identify and recommend changes and improvements
• Experience of working in a fast paced team, ideally in an international business
• Excellent communication skills, including high quality of written English
• Ability to think of creative solutions to challenges and adapt to stakeholder needs
• Proficiency in MS Word and Excel

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.