International Client Executive

Law-Hire Limited; Leeds; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Flexible remote/hybrid working

Diversity and inclusion

Career development & training

Pro bono opportunities

Job summary

Eversheds Sutherland is seeking a meticulous professional to join the International Client Team within Connect. You will manage your workload and deliver a high standard of service across geographies, supporting billing and client delivery for large and complex global accounts.

The role emphasises analytical thinking, opinionated problem solving and proactive process improvements to enhance efficiency and client outcomes.

Qualifications

• Strong analytical and problem-solving abilities with initiative.
• Excellent organisation and ability to meet SLAs and deadlines.
• Clear verbal and written communication; stakeholder engagement.

Responsibilities

• Deliver high-standard service and manage own workload.
• Coordinate legal matters from instruction to closure.
• Manage billing creation and delivery for large global clients.
• Support partners and teams with billing, WIP, and debt recovery.
• Generate weekly/monthly client and internal reports.

Skills

Analytical skills

Problem solving

Organization

Communication (verbal & written)

Stakeholder management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect

Our environment is highly collaborative, with value placed on diversity of ideas, skills and mindsets – not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You’ll gain exposure across geographies and the wider firm, working with colleagues and clients from around the world. We focus on your success and development, ensuring you have the support and opportunities needed to thrive.

Key Responsibilities

Reporting to the International Client Team Manager within Connect, you will manage your own workload and contribute to the team’s objectives by delivering a high standard of service in a timely and professional manner.

The successful candidate will be responsible for:

• Providing analytical support and demonstrating strong problem-solving skills.
• Escalating issues to the International Client Team Manager and Client Partner in a timely manner.
• Coordinating legal matters from instruction and matter opening through to closure.
• Managing the creation and delivery of billing for some of the firm’s largest and most complex global clients.
• Driving financial hygiene by supporting partners, fee earners and business support teams with billing, work-in-progress management and debt recovery.
• Delivering an exceptional client experience to both clients and stakeholders across the Eversheds Sutherland international network.
• Building and maintaining strong relationships with internal and external stakeholders.
• Identifying opportunities to streamline processes and improve efficiency through automation and continuous improvement initiatives.
• Producing weekly and monthly reports for clients and internal stakeholders.
• Ensuring all client-specific weekly and monthly processes and checklists are completed accurately and on time.

Skills and Experience

The successful candidate will be able to demonstrate:

• Strong analytical and problem-solving abilities, with the confidence to work independently.
• The ability to identify issues, assess risks and recommend practical solutions.
• Excellent organisation skills and the ability to meet service level agreements (SLAs) and deadlines.
• Strong verbal and written communication skills.
• Effective stakeholder management and relationship-building capabilities.
• High levels of accuracy and attention to detail, with a commitment to delivering quality work.
• The ability to manage competing priorities and work effectively in a fast-paced environment.
• A flexible and adaptable approach, with the ability to reprioritise workloads when required.
• Previous experience within finance, billing, revenue control or accounts payable would be advantageous but is not essential, as full training can be provided.
• Strong IT skills, including Microsoft Excel, Word and PowerPoint.
• Experience using finance systems or legal practice management systems would be beneficial.
• Previous experience within a professional services environment would be advantageous.

Key Competencies

The successful candidate will possess excellent communication and interpersonal skills, with the ability to build positive working relationships with clients, suppliers and colleagues across the business.

They will also demonstrate:

• Adaptability and flexibility to meet changing business and client demands.
• The ability to work independently and take ownership of tasks with minimal supervision.
• Commitment to team objectives and continuous personal development.
• Strong collaboration skills and the ability to establish effective working relationships with a wide range of stakeholders.
• A proactive mindset with a focus on continuous improvement, innovation and the use of technology, automation and AI to enhance processes and client outcomes.
• A professional, client-focused approach with a strong commitment to delivering excellent service.

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what’s next.