People Flexi Bank - Administrator

Royal Surrey NHS Foundation Trust

Epsom

On-site

GBP 28,000 - 32,000

Part time

2 days ago

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Benefits offered by this job

Flexible working

Part time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Part-time Administrator (Band 3) for the Flexi Bank. The role supports a Community Mental Health Recovery Service, handling front-desk duties, typing, and general admin tasks.

Training and guidance are provided by the Temporary Staffing Team, with a focus on flexible shifts and timely pay. Based at Horizon House, Epsom, the post operates Monday to Friday, 9:00 to 5:00, offering part-time hours and a supportive NHS environment with opportunities

Qualifications

NVQ Level 3 or RSA Level 3 or equivalent.
2 years’ experience in an office environment; NHS experience preferred.
Experience with SystmOne and the Trust’s systems (Rio/Swift).

Responsibilities

Provide reception and office administrative duties for a multi-disciplinary service.
Greet clients; answer calls and route inquiries.
Maintain filing systems and coordinate meetings and room bookings.

Skills

Reception duties

Office administration

Customer service

Education

NVQ Level 3 / RSA Level 3

Tools

SystmOne

Rio

Swift

Job description

Main area Administrator Grade Band 3 Contract Bank: 3 months Hours

Part time
Flexible working

37.5 hours per week (Monday to Friday from 9:00 AM to 5:00 PM) Job ref 384-SM-Admin B3

Employer Royal Surrey NHS Foundation Trust Employer type NHS Site Horizon House Town Epsom Salary £14.76 per hour Salary period Hourly Closing 05/10/2026 23:59

People Flexi Bank - Administrator

Band 3

Job overview

Important Information for Applicants: This vacancy is for Surrey and Borders Partnership NHS Foundation Trust (SaBP).

This role is offered through Flexi-Bank, a collaborative temporary staffing service delivered in partnership between Surrey and Borders Partnership NHS Foundation Trust and Royal Surrey NHS Foundation Trust. Royal Surrey NHS Foundation Trust acts as the host provider and manages the recruitment, onboarding and administrative processes on behalf of Surrey and Borders.

Please note that although Royal Surrey NHS Foundation Trust branding may appear on this advert and within the recruitment system, successful applicants for this vacancy will undertake bank shifts for Surrey and Borders Partnership NHS Foundation Trust.

Work Location:

Horizon House, 28 Upper High Street, Epsom, Surrey, KT17 4QJ

Why join Flexi Bank?

Work flexibly - choose shifts that suit your lifestyle and availability

Access more opportunities - pick up shifts across mental health and community

Get paid fairly and on time - competitive rates and fast access to earnings through Stream

Stay supported - benefit from training, development and guidance from our dedicated Temporary Staffing Team

Main duties of the job

Surrey and Borders Partnership NHS Foundation Trust is looking for someone To provide reception and office administrative duties for a multi-disciplinary Community Mental Health Recovery Service (CMHRS), including face-to-face contact with the public/clients, clients' families/carers, medical staff, and other agencies; and receiving and dealing with all telephone enquiries.

The role of the CMHRS is to provide a point of access to mental health services for those living within a given area. Working within a multi-disciplinary and agency environment promoting a 'total care' philosophy to those who require assessment and/or support during a period of severe mental illness.

location: Horizon House, 28 Upper High Street, Epsom, Surrey, KT17 4QJ

Work Pattern: Monday to Friday from 9Am to 5 PM

Please refer to the job descriptions for further details which was attached to the advert.

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of 1.3 million across 140 services.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

This role is working within i-access, a successful, countywide drug and alcohol treatment service for Surrey residents delivering tier 2, 3 and 4 substance misuse interventions across 3 main bases and 25 satellite locations. i-access is run collaboratively by SABP, PH / SCC and Via under a cooperative agreement which is one of partnership and transparency and contributes to Surrey Heartlands wider strategic ambitions.

Detailed job description and main responsibilities

To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy
To be able to use Rio and Swift, the Trusts and Surrey County Council Electronic health records systems, and accurately enter information.
To undertake secretarial duties including typing letters to GPs/other health care professionals to support the administration team.
Greet clients and visitors to the CMHRS and alert team members of their arrival
Answer telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times
Answer and respond to any queries staff have on a day-to-day basis
To provide reception support as and when required.
To administer the travel claim system and ensure claims are valid
Ensure all staff enter their appointments for the day in the movement book, and check all team members use the in/out board.
Send and receive faxes for the team, ensuring that urgent faxes to the team are dealt with appropriately
Distribution and date-stamping of all incoming/outgoing post.
Support team members in liaising with service users /relatives/carers/secretaries/GP's and other relevant care agencies
Maintain an effective filing system, including retrieval of files from archive storage
Photocopying and maintaining stocks of relevant forms and leaflets for team use
Coordinate and book rooms for meetings and clients' appointments
To liaise with estates dept regarding any repairs required within the base in order to maintain a safe working environment
Share responsibility for securing the building at night - ensuring the area is secured
Undertake typing of letters, memos & reports as required
To implement Trust and team policies/procedures and propose changes to practices if necessary.

General

All staff will have a sound awareness of Safeguarding issues and be clear about their respective roles and responsibilities to report, respond to and share information in relation to Safeguarding Adults, Safeguarding Children, Domestic Abuse and Public Protection.
All staff will have a knowledge of and adhere to the Data Protection Act and will not disclosure to any person or organisation, any confidential information that comes into their possession in the course of their employment.
To fully participate in the Trust's performance review and personal development planning process on an annual basis
Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
To achieve and demonstrate agreed standards of personal and professional development within agreed timescale
To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover.
To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.
To contribute to the prevention and control of health care associated infection by adhering to Trust policies and guidelines

Person specification

Qualifications